Warranty & Field Technician

The Role We are seeking a Warranty & Field Technician for Akash Homes, based in Edmonton, Alberta. The Opportunity At Akash Homes, we're experiencing exciting growth. Our Warranty Team plays a crucial role in ensuring this growth is steady and sustainable. They prioritize relationships with our homeowners and external teams to ensure seamless collaboration, transparent communication, and mutual success. This team also focuses on delivering exceptional customer support, enhancing customer satisfaction, and building strong, long-lasting relationships with our homeowners. Top 3 Priorities in the First 6 Months Learn the workflow for pre-occupancy, 3-month, and 1-year post-occupancy repairs to ensure compliance and consistency. Communicate effectively with homeowners to explain repairs, provide updates, and ensure a positive customer experience. Maintain accurate documentation of all repairs and report recurring issues promptly to support continuous improvement. What You’ll Work On: Address customer warranty issues on-site with hand-tools for pre-occupancy repairs, 3-month post-occupancy repairs, and 1-year post-occupancy repairs with strict adherence to the Alberta Construction Performance Guide for New Home Warranty in Alberta. Contact trades to follow up with home repairs that are unable to be completed as part of Trades Day appointment. Assist team members on-site when required with potential on-site issues and trade deficiencies. Coordinate with Superintendent for Quality Control review as part of possession hand off. Manage on-site work during Trades Day, including trade reviews, scheduling, and coordination. Perform 3-month and 11-month inspections to ensure homes meet Akash Homes’ standards and specifications. Document findings accurately and communicate next steps to homeowners and internal teams. Provide clear and thorough guidance to homeowners on the operation and maintenance of home systems. Address homeowner questions and concerns professionally to build trust and satisfaction. Maintain site cleanliness and verify the quality of work performed. Communicate effectively when on-site with customers and with trade partners and internal teams. What You’ll Bring: Effective Time Management: Ability to multi-task and prioritize to meet multiple deadlines. Responsibility & Problem-Solving: Willingness to assume responsibility, identify problems, take independent action, and request (or offer) assistance where required. Technical Skills: Ability to perform on-site warranty-related repairs and pre and post-occupancy repairs. Teamwork & Independence: Works well in a team or independently. Organizational Skills: Ability to use emails and calendar effectively. Hand-Tool Proficiency: Comfortable using own hand-tools. General Labor Experience: Experience with general labor repairs including framing, drywall, paint, plumbing, installing deck stairs and railings, replacing deck boards, nail pop repairs, etc. Construction Knowledge: An understanding of the Construction Performance Guide for New Home Warranty in Alberta. What You Will Find Here: Some highlights of our total compensation at Akash Homes are: Competitive Salary Extended health care (dental, vision) Matching RRSP program Continuing Education Support As we continue to scale, we are committed to investing in a total compensation package that matches the needs of our team members. Akash Homes provides accessible accommodation during the recruitment process. If you require accommodation, please tell us, and we will work with you to meet your needs. Thank you to all who apply. Only those considered for an interview will be contacted.

The technician is responsible for performing pre and post-occupancy warranty repairs and inspections in accordance with the Alberta Construction Performance Guide. They coordinate with trades and homeowners to ensure quality control and high customer satisfaction during the home possession process.

Candidates must have general labor experience in framing, drywall, and plumbing, and be proficient with hand tools. Knowledge of the Alberta Construction Performance Guide for New Home Warranty is required.

• Extended Health Care • Dental Insurance • Vision Insurance • Matching RRSP Program • Continuing Education Support

• Customer servicePreferred

Identified from the job description. Confirm important requirements above.

• Hand-Tool Proficiency
• General Labor Repairs
• Construction Knowledge
• Time Management
• Problem-Solving
• Customer Service
• Documentation
• Scheduling
• Quality Control
• Framing
• Drywall
• Painting
• Plumbing
• Deck Installation
• Inspection
• Communication
• Hand Tools
• Workflow Management
• Organizational Skills
• Stairs And Railings
• Drywall (Installation And Repair)
• Customer Support
• Construction
• Cleanliness
• Continuous Improvement Process
• Problem Solving
• Multitasking
• Relationship Building
• Coordinating
• Teamwork

• Construction
• Trades
• Customer Service & Support
• Warranty Technician
• Drywall Installer / Finisher
• Plasterers
• Drywall and Ceiling Tile Installers

Minimum experience

2+ years

Posting language

English

Working hours

40 hours per week