Service Technician (CAN)

Job summary

The Service Technician is responsible for performing on-site equipment maintenance, troubleshooting, and repairs while maintaining accurate service documentation. They must also provide excellent customer service and identify opportunities for additional revenue through service agreements and parts sales.

Job details

The salary range for this position is $65000.00-$75000.00 yearly. This is how you WOW: Accurately and timely completion of Astea Mobile Work Orders, including capturing labor and travel time stamps, equipment list (make, model, serial number), parts and material needed and/or used, additional fees and expenses, detailed notes of work performed for each visit, root caused identification, submission of electronic files, checklists, and pictures as attachments within the system, capture customer name and signature. Responsive Interaction with customers providing the highest level of service Satisfy in a timely and complete fashion, all business reporting documentation including but not limited to: timesheets, repair orders, machine checklists, receiving records, expense reports, and repair order logs. Recognizing and securing additional revenue opportunities – new potential customers, recovering lost customers, PM service agreements, refurb equipment, short-term rental, spare parts, and other equipment on site Other duties as assigned It would be WOW if you would bring this in: 3 to 5 years of related mechanical or technical experience, troubleshooting corded electric, battery, and/or combustion engine-powered equipment. Strong electro-mechanical skills Valid driver’s license with a clean driving record High school diploma or equivalent Our Kärcher WOW-package: Medical, Dental, and Vision plan Paid Holidays (11 per year) Flexible PTO for exempt employees; generous PTO for non-exempt employees HAS, FSA, and 401K matching plans Paid sick time, as well as short- and long-term disability insurance Work Environment and Physical Demands While performing the duties of this job, the employee is regularly required to stand and reach with arms and hands. Standing for 8 hours and frequent walking required. The employee must regularly lift and/or move up to 100 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, depth perception and the ability to adjust focus. Travel and driving is required Varies by location This job description is not intended to be an exhaustive list of all duties, responsibilities or qualifications associated with the job. These may be added, removed, changed or reassigned as needed to accommodate business requirements. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. We are an Equal Opportunity / Affirmative Action employer – M/F/Disabled/Veteran So: Wanna WOW with us? Simply upload your resume online and leave your contact information. We look forward to getting to know you! Nicholas Goldman | Talent Aquistion Specialistnicholas.goldman@karcher.com

What you’ll do

The Service Technician is responsible for performing on-site equipment maintenance, troubleshooting, and repairs while maintaining accurate service documentation. They must also provide excellent customer service and identify opportunities for additional revenue through service agreements and parts sales.

Requirements

Candidates must have 3 to 5 years of mechanical or technical experience with corded, battery, or combustion engine equipment. A valid driver's license with a clean record and a high school diploma or equivalent are required.

Benefits

• Medical plan
• Dental plan
• Vision plan
• Paid holidays
• Flexible PTO
• HSA
• FSA
• 401k matching
• Paid sick time
• Short-term disability insurance
• Long-term disability insurance

Listed skills

• Time management · Preferred
• Customer service · Preferred
• Preventive Maintenance · Preferred
• Documentation · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Mechanical troubleshooting
• Technical troubleshooting
• Electro-mechanical skills
• Equipment maintenance
• Customer service
• Reporting documentation
• Revenue generation
• Preventive maintenance
• Repair order management
• Time management
• Documentation
• Field service
• Good Driving Record
• Expense Reports
• Valid Driver's License
• Business Reporting
• Business Requirements
• Electromechanics
• Troubleshooting (Problem Solving)

Job areas

• Trades
• Engineering
• Customer Service & Support
• Manufacturing
• Logistics
• Service Technician
• Repair / Service Technician
• Mechanical Engineering Technicians
• Computer, Automated Teller, and Office Machine Repairers