Help Desk Technician

Location: On-site / In-person, Vancouver, BC Language: Strong written and spoken English communication skills Duration: 2–3 month temporary contract Compensation: $25–$30 per hour, T4 Background Check Requirement: Enhanced security screening required About the Opportunity This is a hands-on opportunity for an IT support professional who enjoys solving problems, helping people and keeping technology running smoothly. You’ll provide first and second level technical support within a public sector court environment, responding to users by phone, email and in person. Working closely with end users, business stakeholders and IT colleagues, you’ll troubleshoot day-to-day technology issues, support access and security needs, and help ensure employees can use their technology effectively. This fully on-site role is well suited to someone who is responsive, service-oriented and comfortable balancing multiple support requests. What’s In It for You You’ll gain valuable experience supporting a professional public sector environment while working across a broad range of hardware, software and user support needs. This short-term opportunity offers exposure to both frontline troubleshooting and IT administration, allowing you to strengthen your technical skills while making an immediate impact. Your Responsibilities • You’ll respond to help desk requests by phone, email and in person, providing initial troubleshooting and escalating issues when required. • You’ll resolve hardware issues involving PCs, laptops, smartphones, printers, multifunction devices and peripherals. • You’ll troubleshoot Microsoft Windows, Microsoft Office, Microsoft 365, email, Teams and internal applications. • You’ll provide desktop hardware and application support while keeping users informed of outages or service disruptions. • You’ll support security administration, including user permissions, account access and resource maintenance. • You’ll maintain hardware and software inventories and assist with IT asset disposal. Skills and Qualifications • 1+ year of related IT experience with a relevant degree or diploma, or 2+ years with a related certificate or program completion. • Minimum 1 year of experience working in a Help Desk environment. • Experience providing customer support in an IT environment and helping end users understand hardware and software. • Hands-on experience troubleshooting Windows, Microsoft Office, Microsoft 365, email and Teams. • Strong customer service, communication and problem-solving skills. • Ability to work effectively on-site and successfully complete enhanced security screening. Why Partner with Altis If you’ve never worked with a staffing agency before, we make it easy. We work with top employers across Canada who have great jobs to fill, each vetted and verified by our team. When you apply for a job with Altis, we get to know you as a candidate and learn what your strengths are. Then, if you’re a solid match, we handle all the logistics, advocating for you as a candidate for the role, providing access to coaching and connecting you directly with the hiring manager. And rest assured, all our services are free of cost for candidates.

Provide first and second level technical support for hardware and software within a public sector court environment. Responsibilities include resolving issues with PCs, mobile devices, and Microsoft 365 applications while managing user permissions and IT inventories.

Requires 1-2 years of IT experience in a help desk environment along with a relevant degree, diploma, or certificate. Candidates must possess strong customer service skills and be able to pass an enhanced security screening.

• Service à la clientèleSouhaitée
• Microsoft TeamsSouhaitée
• Résolution de problèmesSouhaitée
• Asset ManagementSouhaitée
• Microsoft 365Souhaitée
• Microsoft OfficeSouhaitée
• Communication SkillsSouhaitée
• Technical SupportSouhaitée

Relevées dans la description du poste. Confirmez les exigences importantes ci-dessus.

• Technical Support
• Hardware Troubleshooting
• Microsoft Windows
• Microsoft Office
• Microsoft 365
• Microsoft Teams
• Security Administration
• Asset Management
• Customer Service
• Problem Solving
• Communication Skills
• IT Administration

• Technology
• Customer Service & Support
• Government & Public Sector
• Administrative

Formation minimale

Diplôme professionnel

Expérience minimale

1+ ans

Postuler avant le

28 sept. 2026

Langue de l’offre

anglais

Heures de travail

40 heures par semaine

Niveau d’expérience

Entry level