Parts Technician/Service Advisor Miramichi

Build a career with Bayview Kubota! We are excited to announce the opening of our brand-new dealership in Miramichi! We are committed to delivering exceptional customer service and top-quality equipment solutions. Join our growing team and be part of this exciting new chapter! We are seeking a Parts Technician/Service Advisor to play a key role in supporting our customers and service team. This dual-role position involves assisting customers with parts inquiries, coordinating service appointments, and ensuring smooth operations in the parts and service departments. Key Responsibilities: * Greet and welcome customers and provide exceptional service for parts and service needs. * Open Repair orders with accurate and thorough information including details of the vehicle concerns, to assist with proper diagnosis. * Advise customers on parts availability, pricing, and compatibility. * Verify open warranty recalls or campaigns available to the customer. * Confirm warrant eligibility and process warranty claims. * Maintain communication with customers throughout the repair process, including customers approval of the repair, an estimated cost and expected time of completion. * Coordinate and schedule service work orders efficiently. * Ensure all charges are calculated and posted with accuracy to ensure timely close of Repair Orders. * Maintain accurate inventory of parts and supplies. * Receive and ship incoming/outgoing freight * Look up and locate parts in inventory or order parts from suppliers as per policies. * Generate quotes and complete orders as per customer requests. * Assist with inter-branch transfers. * Assist other staff in the department as needed. * Follow all policies and procedures as outlined by management * Maintain a professional appearance and a safe, clean work environment. * Previous experience in a Dealership atmosphere an asset. We offer a comprehensive benefits package including: * Competitive Salary * Extended Health Care * Dental Care (Basic + Major) * Vision Care * RRSP Employer Match * Safety Boot Reimbursement * Employee Wellness Reimbursement * Paid training * Career Pathing * Family-Owned Business * Company Discounts Qualifications that a candidate MUST possess in order to gain consideration for this position: * Previous experience in a dealership atmosphere. * High degree of product and technical knowledge. * A team player with a strong sense of commitment to the customer. * Physical ability to lift a maximum of 50 lbs. * Self-starter and motivated to sell. * Good written and verbal communication skills. * Ability to handle competing priorities and meet deadlines. * Available to work alternating Saturday mornings * Superior problem-solving skills to achieve win-win solutions. We are an equal opportunity employer. We value diversity and are committed to creating an inclusive workplace. All qualified applicants will receive consideration for employment without discrimination.

The Parts Technician/Service Advisor will manage customer parts inquiries, coordinate service appointments, and process warranty claims. They are also responsible for maintaining accurate inventory, generating quotes, and ensuring smooth operations within the parts and service departments.

Candidates must have previous experience in a dealership atmosphere and possess strong technical knowledge. The role requires excellent communication skills, the ability to lift 50 lbs, and availability to work alternating Saturday mornings.

• Extended Health Care • Dental Care • Vision Care • RRSP Employer Match • Safety Boot Reimbursement • Employee Wellness Reimbursement • Paid training • Career Pathing • Company Discounts

• Time managementPreferred
• Customer servicePreferred
• Inventory ControlPreferred
• Problem solvingPreferred
• SalesPreferred
• Communication SkillsPreferred

Identified from the job description. Confirm important requirements above.

• Customer Service
• Parts Inventory Management
• Service Scheduling
• Warranty Processing
• Technical Knowledge
• Communication Skills
• Problem-solving
• Sales
• Inventory Control
• Freight Handling
• Repair Order Management
• Time Management
• Self-Starter
• Workplace Inclusivity
• Ability To Meet Deadlines
• Lifting Ability
• Dental Care
• Management
• Communication
• Optometry
• Problem Solving
• Operations
• Verbal Communication Skills
• Coordinating

• Customer Service & Support
• Retail
• Trades
• Logistics
• Sales
• Service Advisor/Technician
• Automotive Customer Service Representative
• Contact Centre Information Clerks
• Customer Service Representatives

Minimum experience

2+ years

Posting language

English

Working hours

40 hours per week