Technician - Advanced, Business Technician I, Bell

Job summary

Monitor and troubleshoot customer network equipment across technologies including SD-WAN, IP, IPVPN, Wi-Fi, voice, and legacy services. Manage service tickets and customer updates, prioritize workload, collaborate with internal teams and suppliers, and escalate issues when needed.

Job details

Req Id: 432123 ​Connection is everything. It drives us to innovate, explore, and stay close to what matters to us most. At Bell, we’re building a more connected future through world-class networks, AI-powered solutions, and digital experiences that elevate how people live, work, and play every day. We believe in empowering people. That’s why we equip our teams with cutting-edge technology, AI tools, and a collaborative environment that supports creativity and growth. Want to be part of a diverse team where your work makes a real impact? If you’re inspired by innovation that advances how people connect and transforms what’s possible, you belong on #TeamBell. Be at the forefront of shaping the best digital connections and next-generation technology in Canada. You’ll join the largest, award-winning, high-tech team in our country, working with the brightest minds across many industries. Bring your ideas and skills as we grow cutting-edge fibre and 5G networks, develop advanced products and services to run on these networks and then enable the delivery of content from our top media properties and services – ensuring that our customers can stay entertained and connected anytime, anywhere. Job Posting Details Job Title: Technician - Advanced, Business Technician I (Help Desk L1 surveillance), Wage schedule B Job location address: 5099 Creekbank Rd, Mississauga (Ontario) Job status: Regular - Part time Name and description of hiring department The service desk performs L1 surveillance function for Bell customers which includes big corporations, essential services providers, Hospitals, Emergency services and Banks. The Service Desk runs round the clock operations (24/7/365) day service and requires highly motivated and responsible technicians who can handle high demanding and fast paced work environment. We work on a vast array of technologies which include SDWAN, IP, IPVPN, WIFI, Voice and Legacy portfolios. We need people who can adapt to a fast-changing technological environment.Job Duties / Accountabilities Perform surveillance and troubleshooting on customer’s Network equipment Perform Ticket Management (Keep customer informed on status of service assurance activities until resolution) Manage workload with efficiency taking into consideration priorities Collaborate actively with different partners/suppliers Apply escalation procedures when necessary Maintain knowledge in Products and Services sold by Bell The successful candidate may be required to perform other tasks as required. Prerequisite Candidates who are part of the Craft and Services bargaining unit must have; A college diploma in electronics or telecommunications, or equivalent work experience Candidates from outside the Craft and Services bargaining unit must have: college diploma in electronics or telecommunications, or equivalent work experience A minimum of a high school diploma Fluent in English (Knowledge of French is an asset) As necessary, agree to undergo background security checks to meet customer clearance requirement Essential Qualifications / Skills Knowledge of CCNA Basic knowledge of inter-networking (LAN/MAN/WAN/VoIP) Basic knowledge of the following product and services: IP (IPVPN, MPLS), Broadband (T1, ATM, OE, NGCE) Excellent communication skills Capacity to partner with multiple internal teams in order to meet customer’s needs Capability to listen, understand, analyze and respond to customer’s needs Ability and willingness to manage change and take full responsibility Ability to make decisions promptly and manage risks while under pressure Demonstrate judgement and initiative Working Conditions This is a 24/7 operation. The candidate may be called upon to work variable schedules according to business needs (schedules within a given day are prepared by the Company with due consideration to seniority) to participate in a standby program and to work overtime as needed. Available and flexible to work days, evenings and nights, weekends, and statutory holidays when needed. Adequate knowledge of French is required for positions in Quebec. Additional Information: Position Type: Union Job Status: Regular - Part time Job Location: Canada : Ontario : Mississauga Work Arrangement: RemoteApplication Deadline: 10/07/2026 For work arrangements that are ‘Hybrid’, successful candidates must be based in Canada and report to a set Bell office for a minimum of 3 days a week. Recognizing the importance of work-life balance, Bell offers flexibility in work hours based on the business needs. Please apply directly online to be considered for this role. Applications through email will not be accepted. We know that caring for our team members is at the heart of a healthy, positive and thriving workplace. As part of our team, you’ll enjoy a comprehensive compensation package that includes a competitive salary and a wide range of benefits to support the well-being of you and your family. As soon as you join us, you'll be eligible for medical, dental, vision and mental health benefits that you can tailor to your specific needs. Plus, as a Bell team member, you'll enjoy a 35% discount on our services and access exclusive offers from our partners. At Bell, we are proud of our focus on fostering an inclusive and accessible workplace where all team members feel valued, respected, supported, and that they belong. Bell is committed to clarity in our hiring process. All roles posted are opportunities we’re actively recruiting for, unless stated otherwise. We also want to make sure that everyone has an equal opportunity to join our team. We encourage individuals who may require accommodations during the hiring process to let us know. For a confidential inquiry, email your recruiter or recruitment@bell.ca to make arrangements. If you have questions or feedback regarding accessibility at Bell, we invite you to complete the Accessibility feedback form or visit our Accessibility page for other ways to contact us. Artificial intelligence may be used to assess parts of your application. Please review our privacy policy (see Phenom for details) to learn more about how we collect, use, and disclose your personal information. ​Created: Canada, ON, Mississauga Bell, one of Canada's Top 100 Employers.

What you’ll do

Monitor and troubleshoot customer network equipment across technologies including SD-WAN, IP, IPVPN, Wi-Fi, voice, and legacy services. Manage service tickets and customer updates, prioritize workload, collaborate with internal teams and suppliers, and escalate issues when needed.

Requirements

Requires a college diploma in electronics or telecommunications, or equivalent work experience; the posting also specifies a minimum high school diploma for candidates outside the Craft and Services bargaining unit. Candidates should have CCNA knowledge, basic inter-networking and IP/broadband knowledge, strong communication and customer-service abilities, and flexibility to work variable shifts in a 24/7 operation.

Benefits

• Medical Benefits
• Dental Benefits
• Vision Benefits
• Mental Health Benefits
• Employee Service Discount
• Partner Offers

Listed skills

• Network Troubleshooting · Preferred
• Problem solving · Preferred
• adaptability · Preferred
• Risk Management · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• CCNA Knowledge
• Inter-Networking
• LAN/MAN/WAN
• VoIP
• IP Networking
• IPVPN
• MPLS
• Broadband
• Network Surveillance
• Network Troubleshooting
• Ticket Management
• Customer Communication
• Escalation Management
• Risk Management
• Problem Solving
• Adaptability
• Escalation Procedures
• 5G Technology
• Self-Motivation
• Artificial Intelligence
• Automated Teller Machine
• Telecommunications
• Mental Health
• Voice Over IP
• Management
• Cisco Certified Network Associate
• Communication
• Creativity
• English Language
• French Language
• Help Desk Support
• Innovation
• Networking Hardware
• Multiprotocol Label Switching
• Local Area Networks
• Operations
• Service Assurance
• Troubleshooting (Problem Solving)
• Wide Area Networks

Job areas

• Technology
• Customer Service & Support
• Engineering
• Advanced Technician
• Network Analyst / Specialist
• Computer Network Professionals
• Computer Network Architects

More jobs from Bell Canada Enterprises