QCC Tech Technician - Concord Ontario

Job summary

The QCC Technician is responsible for the daily configuration and customization of hardware and software orders within the build center. They must also ensure accurate ticket updates in ServiceNow and maintain adherence to quality system standards and SLAs.

Job details

Department: Blue Mantis Location: Onsite Compensation: CA$25.00 - CA$28.00 / hour Description Blue Mantis is looking for an Onsite technical position for a 3 month contract with in the Build/Configuration center, which has contracted Service Level Agreements (“SLAs”), customer specific requirements for technical and quality processes and procedures. The QCC Technician will report to the Manager – Build / Configuration Centre. Key Responsibilities Duties and responsibilities Configuration of day-to-day orders on the build/configuration team to which they are assigned and customizing the hardware and software requirements while adhering to Blue Mantis and client expectations provided in the special instructions by order desk staff. General functions include: Interface with various internal contacts to facilitate the customized configuration and delivery of orders received from the order desk staff. Timely escalation to the manager of any technical or process related issues. Adherence to Blue Mantis quality system standards and process Proper use of Service Now to update ticket real time to ensure SLA metrics are accurate. Compliance to Blue Mantis standards regarding telephony, Email, dress code and overall work ethic. Remote setup of client device in accordance with specific documented process. Skills, Knowledge and Expertise Qualifications The ability to perform under pressure while maintaining client standards. Ability to communicate effectively with co-workers and management. Micro computer hardware configuration / testing Good communication and the ability to follow technical documentation while applying technical problem solving skills. Good team player, with the ability to be flexible and quickly comprehend new technical and quality process related training. Computer hardware experience. Working knowledge of Microsoft products. Ability to learn new technical procedures and adhere to exact direction / quality verification. Ability to work and manage in a fast-paced environment. Blue Mantis Canada combines Coreio’s 35+ years of expertise in IT services and ServiceNow consulting with Blue Mantis’ proven track record as a leading digital transformation partner. Together, we help organizations modernize their businesses through managed services, cybersecurity, cloud solutions, automation, and strategic technology consulting. As part of Blue Mantis, we support more than 1,200 mid-market and enterprise clients across North America and Europe, delivering innovative solutions that help businesses adapt, grow, and succeed.

What you’ll do

The QCC Technician is responsible for the daily configuration and customization of hardware and software orders within the build center. They must also ensure accurate ticket updates in ServiceNow and maintain adherence to quality system standards and SLAs.

Requirements

Candidates must possess experience with computer hardware configuration and testing along with a working knowledge of Microsoft products. The role requires the ability to follow technical documentation, communicate effectively, and perform under pressure in a fast-paced environment.

Listed skills

• Time management · Preferred
• Technical Documentation · Preferred
• Teamwork · Preferred
• adaptability · Preferred
• Communication · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Computer hardware configuration
• Hardware testing
• Technical problem solving
• Service now
• Communication
• Teamwork
• Microsoft products
• Technical documentation
• Quality system standards
• Time management
• Adaptability

Job areas

• Technology
• Engineering
• Customer Service & Support
• Consulting

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