Parts Technician

Are you an experienced parts professional, looking to take your knowledge and experience beyond the counter? Chinook Equipment in Pincher Creek is looking for a Parts Technician to join our expanding team. This is an exciting role as it offers the best of both worlds: serving customers in our busy parts department while gaining experience in learning the service operations of the business through assisting our Service Manager with writing work orders for equipment repairs. Chinook Equipment in Pincher Creek not only serves our customers in repairing and servicing heavy equipment and agriculture machines, but also proud to have our portfolio include the NAPA Auto Parts Franchise! Why Work at Chinook Equipment: * Deep community roots, a family-oriented and friendly workplace which values employees * Competitive compensation plan with industry-leading health & dental benefits, Employee/Family Assistance Program, and Life Insurance so you and your family are covered * Travel reward program where you can travel on us beginning at 5 years of employment * Opportunity for growth and advancement within the organization via training and continuous improvement * Supportive and caring leadership and team environment What You’ll do as a Parts Technician: * Assist all customers in sourcing and ordering parts in a friendly, professional and efficient manner * Take orders for parts by telephone, email, retail counter and for our internal technicians * Provide accurate parts and freight quotes to customers * Inform customers of companion part requirements and specials * Maintain effective communication within the department and with other departments/individuals in the branch (keeping them informed of the status of back-ordered or special-order parts to ensure a timely turnaround of parts needed for internal jobs, etc.) * Accurately process all customer transactions such as returns, orders, quotes * Assist the Service Manager in writing work orders for equipment repair * Assist in parts driving/pick up and yearly inventory counts Skills and Experience: * Parts counter experience in heavy equipment, automotive or working with a private/third party parts retailer * Committed team player with the ability to work independently and as a team * Exceptional customer service and communication skills including the ability to use tact, sensitivity, empathy and professionalism when interacting with customers and employees over the phone and in-person. * Strong attention to detail with automotive/equipment systems aptitude and a demonstrated computer efficiency * The ability to perform physical work which includes repetitive lifting of up to 50lbs * Valid Drivers License * Ability to provide a clear criminal record check Our story: Chinook Equipment is a growing equipment dealership group committed to teamwork and making a positive impact in our communities. With locations across Alberta in Lethbridge, Pincher Creek, Strathmore and Nisku, we are Bobcat dealer and we pride ourselves on being the Number 1 Hyundai Construction Equipment dealership group in Canada, with product offerings in the Agricultural markets in Southern Alberta. As a family-owned business, we strive to ensure our values of Teamwork, Family, Integrity and Community are engrained in our workplace and all that we do. Make the best step in your career and showcase your potential at Chinook Equipment!

The Parts Technician will assist customers with parts sourcing and ordering while maintaining effective communication across departments. Additionally, the role involves supporting the Service Manager with writing work orders and performing inventory counts.

Candidates must have previous parts counter experience in heavy equipment or automotive industries and possess strong communication and computer skills. A valid driver's license and the ability to perform physical tasks, such as lifting up to 50lbs, are required.

• Health insurance • Dental benefits • Employee/Family Assistance Program • Life insurance • Travel reward program • Training and continuous improvement

• Customer servicePreferred
• TeamworkPreferred
• Attention to detailPreferred
• CommunicationPreferred
• Inventory managementPreferred

Identified from the job description. Confirm important requirements above.

• Parts sourcing
• Customer service
• Inventory management
• Work order processing
• Communication
• Attention to detail
• Computer efficiency
• Heavy equipment knowledge
• Automotive systems aptitude
• Physical lifting
• Teamwork
• Equipment Repair
• Freight Quotes
• Empathy
• Tactfulness
• Professionalism
• Effective Communication
• Service Operations
• Valid Driver's License
• Agriculture
• Customer Service
• Heavy Equipment
• Continuous Improvement Process
• Leadership
• Detail Oriented

• Trades
• Retail
• Customer Service & Support
• Agriculture
• Logistics
• Parts Technician
• Parts Counter Representative
• Shop Sales Assistants
• Parts Salespersons

Minimum experience

2+ years

Posting language

English

Working hours

40 hours per week