Technician, Benefits

Résumé du poste

You will process life and health insurance claims while providing technical support for projects and complex operational issues. Additionally, you will conduct specialized technical studies, maintain software processes, and train users on business solutions and standards.

Détails du poste

As a claims technician, you help process life and health insurance claims, promote occupational health and manage disabilities.You serve as technical expert and provide discipline-specific support for your unit’s activities, initiatives and processes. The ability to tailor your approach as needed is therefore essential. You research and analyze processes, information management and data processing. You draw on your sound decision-making skills to solve technically complex problems and recommend ways to change or adjust methods and procedures to make them as effective and efficient as possible. More specifically, you will be required to: Provide technical support for projects and complex operational issues Carry out specialized technical studies, research and analysis. Serve as resource person for the submission of solutions and action plans (diagnosis, intervention plan, treatment plan, return-to-work plan, disability monitoring, etc.) Roll out and maintain software and manual and automated processes. Train users Prepare technical notes to enhance the skills and knowledge of users and their teams Help practitioners follow your unit’s standards and processes and use its business solutions, tools and systems. What we offer* Competitive salary and annual bonus 4 weeks of flexible vacation starting in the first year Defined benefit pension plan that provides predictable, stable income throughout retirement Group insurance including telemedicine Reimbursement of health and wellness expenses and telework equipment * Benefits apply based on eligibility criteria. What you bring to the table General college diploma in a related field A minimum of three years of relevant experience Please note that other combinations of qualifications and relevant experience may be considered Knowledge of French is required Advanced proficiency of English due to the nature of the duties or work tools or because the position involves interactions with English-speaking partners, members and/or clients Action oriented, Customer Focus, Decision quality, Differences, Nimble learning, Situational adaptability Equity, Diversity, Inclusion and Accessibility At Desjardins, we believe in equity, diversity and inclusion. We're committed to welcoming, respecting and valuing people for who they are as individuals, learning from their differences, embracing their uniqueness, and providing a positive workplace for all. At Desjardins, we have zero tolerance for discrimination of any kind. We believe our teams should reflect the diversity of the members, clients and communities we serve. If there's something we can do to help make the recruitment process or the job you're applying for more accessible, let us know. We can provide accommodations at any stage in the recruitment process. Just ask! Trade Union (If applicable) Job Family Life and health insurance (FG) Unposting Date 2026-10-1

Ce que vous ferez

You will process life and health insurance claims while providing technical support for projects and complex operational issues. Additionally, you will conduct specialized technical studies, maintain software processes, and train users on business solutions and standards.

Exigences

The position requires a general college diploma in a related field and a minimum of three years of relevant experience. Candidates must possess advanced proficiency in English and strong analytical and decision-making skills.

Avantages

• Competitive salary • Annual bonus • 4 weeks of flexible vacation • Defined benefit pension plan • Group insurance • Telemedicine • Reimbursement of health and wellness expenses • Telework equipment

Compétences indiquées

• Technical Documentation · Souhaitée
• Résolution de problèmes · Souhaitée
• Technical Support · Souhaitée

Autres compétences pertinentes

Relevées dans la description du poste. Confirmez les exigences importantes ci-dessus.

• Claims processing
• Life and health insurance
• Occupational health
• Disability management
• Technical support
• Data processing
• Information management
• Process analysis
• Problem solving
• Software maintenance
• User training
• Technical documentation
• Action oriented
• Customer focus
• Decision quality
• Situational adaptability
• English Language
• Decision Making
• Adaptability
• French Language
• Research
• Customer Service
• Data Processing
• Automation
• Action Oriented
• Telehealth
• Treatment Planning
• Information Management
• Intervention Plans
• Experimental Learning
• Return-to-Work Management

Domaines d’emploi

• Finance & Accounting
• Healthcare
• Administrative
• Customer Service & Support
• Benefits Technician
• Occupational Health and Safety (OHS) Specialist
• Environmental and Occupational Health and Hygiene Professionals
• Occupational Health and Safety Technicians