Technician, Product administration

As a product administration technician, you provide administrative support to Desjardins components and help administer specialized products and member/client accounts. You serve as technical expert and provide discipline-specific support for your unit’s activities, initiatives and processes. The ability to tailor your approach as needed is therefore essential. You research and analyze processes, information management and data processing. You draw on your sound decision-making skills to solve technically complex problems and recommend ways to change or adjust methods and procedures to make them as effective and efficient as possible. More specifically, you will be required to : Provide technical support for projects and complex operational issues Carry out specialized technical studies, research and analysis. Serve as resource person for the submission of solutions and action plans Prepare technical notes to enhance the skills and knowledge of users and their teams Help practitioners follow your unit’s standards and processes and use its business solutions, tools and systems Provide technical support for the implementation of new products and tools. What we offer* Competitive salary and annual bonus 4 weeks of flexible vacation starting in the first year Defined benefit pension plan that provides predictable, stable income throughout retirement Group insurance including telemedicine Reimbursement of health and wellness expenses and telework equipment *Benefits apply based on eligibility criteria. What you bring to the table General college diploma in a related field A minimum of three years of relevant experience Please note that other combinations of qualifications and relevant experience may be considered Knowledge of French is required Intermediate advanced proficiency of English due to the nature of the duties or work tools or because the position involves interactions with English-speaking partners, members and/or clients (level 4) Action oriented, Customer Focus, Decision quality, Differences, Nimble learning, Situational adaptability Equity, Diversity, Inclusion and Accessibility At Desjardins, we believe in equity, diversity and inclusion. We're committed to welcoming, respecting and valuing people for who they are as individuals, learning from their differences, embracing their uniqueness, and providing a positive workplace for all. At Desjardins, we have zero tolerance for discrimination of any kind. We believe our teams should reflect the diversity of the members, clients and communities we serve. If there's something we can do to help make the recruitment process or the job you're applying for more accessible, let us know. We can provide accommodations at any stage in the recruitment process. Just ask! Trade Union (If applicable) DSF-ERC-SEPB 575 Bureau (00139) (2020-03-08 - ) Job Family Administration (FG) Unposting Date 2026-08-28

You will provide administrative and technical support for specialized products, member accounts, and internal projects. Additionally, you will conduct technical studies, research, and analysis to recommend process improvements and enhance team knowledge.

The position requires a general college diploma in a related field and a minimum of three years of relevant experience. Candidates must possess intermediate-advanced proficiency in English and demonstrate strong decision-making and analytical skills.

• Competitive salary • Annual bonus • 4 weeks of flexible vacation • Defined benefit pension plan • Group insurance • Telemedicine • Reimbursement of health and wellness expenses • Telework equipment

• Résolution de problèmesSouhaitée

Relevées dans la description du poste. Confirmez les exigences importantes ci-dessus.

• Administrative support
• Technical support
• Data processing
• Information management
• Problem solving
• Decision making
• Action oriented
• Customer focus
• Decision quality
• Situational adaptability
• Technical analysis
• Process improvement
• Action Oriented
• Administrative Support
• Experimental Learning
• Research
• Adaptability
• Decision Making
• Customer Service
• Data Processing
• English Language
• French Language
• Information Management
• Telehealth

• Administrative
• Finance & Accounting
• Management & Leadership
• Product Administrator
• Technical Support Manager / Supervisor
• Information and Communications Technology User Support Technicians
• Computer User Support Specialists

Formation minimale

Études secondaires

Expérience minimale

2+ ans

Postuler avant le

29 août 2026

Langue de l’offre

anglais

Heures de travail

40 heures par semaine