Technician, Product administration

Job summary

The technician provides administrative and technical support for specialized products, member accounts, and internal projects. They are responsible for conducting technical studies, managing information, and recommending process improvements to enhance operational efficiency.

Job details

As a product administration technician, you provide administrative support to Desjardins components and help administer specialized products and member/client accounts. You serve as technical expert and provide discipline-specific support for your unit’s activities, initiatives and processes. The ability to tailor your approach as needed is therefore essential. You research and analyze processes, information management and data processing. You draw on your sound decision-making skills to solve technically complex problems and recommend ways to change or adjust methods and procedures to make them as effective and efficient as possible. More specifically, you will be required to: Provide technical support for projects and complex operational issues Carry out specialized technical studies, research and analysis. Serve as resource person for the submission of solutions and action plans Prepare technical notes to enhance the skills and knowledge of users and their teams Help practitioners follow your unit’s standards and processes and use its business solutions, tools and systems Provide technical support for the implementation of new products and tools. What we offer* Competitive salary and annual bonus 4 weeks of flexible vacation starting in the first year Defined benefit pension plan that provides predictable, stable income throughout retirement Group insurance including telemedicine Reimbursement of health and wellness expenses and telework equipment * Benefits apply based on eligibility criteria. What you bring to the table College diploma in a related field A minimum of three years of relevant experience Please note that other combinations of qualifications and relevant experience may be considered Knowledge of French is required Advanced proficiency of English due to the nature of the duties or work tools or because the position involves interactions with English-speaking partners, members and/or clients (level 5) Action oriented, Customer Focus, Decision quality, Differences, Nimble learning, Situational adaptability Equity, Diversity, Inclusion and Accessibility At Desjardins, we believe in equity, diversity and inclusion. We're committed to welcoming, respecting and valuing people for who they are as individuals, learning from their differences, embracing their uniqueness, and providing a positive workplace for all. At Desjardins, we have zero tolerance for discrimination of any kind. We believe our teams should reflect the diversity of the members, clients and communities we serve. If there's something we can do to help make the recruitment process or the job you're applying for more accessible, let us know. We can provide accommodations at any stage in the recruitment process. Just ask! Trade Union (If applicable) DSF-ERC-SEPB 575 Bureau (00139) (2020-03-08 - ) Job Family Administration (FG) Unposting Date 2026-09-22

What you’ll do

The technician provides administrative and technical support for specialized products, member accounts, and internal projects. They are responsible for conducting technical studies, managing information, and recommending process improvements to enhance operational efficiency.

Requirements

Candidates must hold a college diploma in a related field and possess at least three years of relevant experience. Advanced proficiency in English is required due to the nature of the duties and interactions with English-speaking partners.

Benefits

• Competitive salary • Annual bonus • 4 weeks of flexible vacation • Defined benefit pension plan • Group insurance • Telemedicine • Reimbursement of health and wellness expenses • Telework equipment

Listed skills

• Problem solving · Preferred
• Administrative Support · Preferred
• Decision Making · Preferred
• Technical Support · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Administrative support
• Technical support
• Data processing
• Information management
• Problem solving
• Decision making
• Project support
• Technical analysis
• Action oriented
• Customer focus
• Decision quality
• Nimble learning
• Situational adaptability
• Action Oriented
• Administrative Support
• Experimental Learning
• Research
• Adaptability
• Decision Making
• Customer Service
• Data Processing
• English Language
• French Language
• Information Management
• Telehealth

Job areas

• Administrative
• Finance & Accounting
• Technology
• Product Administrator
• Technical Support Manager / Supervisor
• Information and Communications Technology User Support Technicians
• Computer User Support Specialists