Audio Visual Technician

Job Title: AV Support Technician Location: Toronto, ON (onsite) Contract: 4 Months (Extension/Conversion possible Job Summary Looking for an experienced AV Support Technician Contractor to join our Workplace Technology team. In this role, you will be the front line for all things conference room AV — keeping every meeting space running smoothly, day in and day out, for a fast-paced, high-growth environment. You'll own daily AV sweeps, troubleshoot everything from a dropped Google Meet call to a misbehaving room scheduler, and be the person we call on to stand up a new conference room from the ground up. You'll also lend a hand supporting company events when needed, though this is a smaller part of the role — our events team leads, and you assist. Key Responsibilities Conference Room AV Support & Sweeps Perform daily AV sweeps of all conference rooms to proactively catch and resolve issues before meetings start. Support and assist employees using conference room AV systems, both on-site and remote, including Google Meet, projectors, displays, and audio/video conferencing equipment. Troubleshoot and resolve Google Meet hardware and software issues, including Google Meet room kits, cameras, and in-room controllers. Support and maintain the Logitech Rally line of products (cameras, speakers, mics, and Rally Bar/Rally Bar Mini) across conference rooms. Support and troubleshoot Neat Bar Pro systems, including connectivity, audio/video quality, and firmware issues. Configure, monitor, and troubleshoot Logitech scheduling displays/room schedulers, ensuring rooms show accurate availability and booking status. Know and work with your points of escalation to continuously improve the end-user experience. Train employees on the proper use of conference room AV equipment. Respond to support escalations from the IT Helpdesk, both in person and via our ticketing system, and triage hardware stacks as needed. Manage inventory for AV and IT hardware and software, including tracking, ordering, and stocking of spares and consumables. Conference Room Design, Install & Troubleshooting Install and configure new conference rooms from the ground up, including mounting displays and cameras, running and terminating cabling, and installing and provisioning room hardware. Configure, calibrate, and maintain conference room audio systems (DSPs, mixers, microphones, speakers) to ensure clear, consistent audio quality. Diagnose and resolve complex, end-to-end conference room issues spanning hardware, software, network, and scheduling systems. Document room configurations, signal flow diagrams, and equipment inventories for all supported spaces. Assist with cabling, rack builds, and low-voltage wiring for new or renovated conference rooms as needed. Event Support (Secondary) Assist the events team with AV setup, breakdown, and on-site support for internal meetings and company events as needed. Provide backup support for live AV events (all-hands meetings, town halls, webinars) under the direction of the event lead. This role is not expected to lead or run event production — event support is an occasional, secondary responsibility. Documentation, Systems & Continuous Improvement Develop and maintain knowledge base articles and runbooks in Confluence for conference room AV systems, troubleshooting steps, and standard operating procedures. Monitor conference room AV system health using remote monitoring and management tools, applying firmware and software updates as needed. Coordinate with outside vendors and contractors for AV equipment procurement, repair, installation, and preventive maintenance. Stay current with emerging conference room AV and unified communications (UC) technology trends and recommend improvements to existing systems. What We're Looking For Requirements 3-5+ years of experience in IT/AV support roles, with a focus on conference room and meeting-space AV support. Hands-on experience with the Logitech Rally line of products (cameras, speakers, mics, Rally Bar/Rally Bar Mini). Hands-on experience with Neat Bar Pro or similar all-in-one video bar systems. Experience configuring and troubleshooting Logitech scheduling displays/room schedulers. Strong, hands-on experience troubleshooting video conferencing hardware and software in a conference room setting. Demonstrated ability to install and troubleshoot a conference room from the ground up — including mounting, cabling, configuration, and testing. A positive, service-oriented attitude with strong customer service instincts. Solid critical thinking and problem-solving skills, with the ability to stay calm and effective when troubleshooting live, in-use meeting rooms. Ability to lift and handle heavy equipment (50+ lbs) as needed for installs and room builds. Basic to intermediate networking skills, including an understanding of servers, switches, WiFi, and AV-over-IP fundamentals. Knowledge and hands-on experience managing Windows laptops and desktops. Experience using and managing ticket-based enterprise workflow/ticketing systems. Familiarity with common AV signal types and connectors (HDMI, SDI, Dante, USB-C, AVoIP). Strong verbal and written communication skills, comfortable presenting information to end-users of all technical levels. Some experience supporting live events is a plus, but this is not a primary requirement for this role — event support here is limited to assisting, not leading. Preferred Qualifications Preferred but not required AVIXA CTS (Certified Technology Specialist) certification, or actively working toward one. Experience with additional conferencing hardware ecosystems (Poly, Yealink, Crestron, or similar). Experience with control system programming/configuration (Crestron, Extron, or Q-SYS). Experience with audio DSP platforms (Q-SYS, Biamp, or Extron). Ability to read and interpret AV signal flow diagrams and schematics. Bachelor's degree in a related field, or equivalent combination of education, training, and hands-on experience.

Maintain and troubleshoot conference room AV systems, including daily sweeps and hardware support for Google Meet and Logitech products. Install and configure new meeting spaces from the ground up, including cabling, mounting, and audio calibration.

Requires 3-5+ years of experience in IT/AV support with hands-on expertise in Logitech and Neat hardware. Candidates must be able to lift 50+ lbs and possess basic networking skills and a service-oriented attitude.

• Network TroubleshootingPreferred
• Technical DocumentationPreferred
• Customer servicePreferred
• Inventory managementPreferred

Identified from the job description. Confirm important requirements above.

• AV Support
• Google Meet
• Logitech Rally
• Neat Bar Pro
• Conference Room Design
• Hardware Installation
• Audio Calibration
• Network Troubleshooting
• Inventory Management
• Technical Documentation
• Event AV Support
• Cabling and Termination
• DSPs
• Ticketing Systems
• AV-over-IP
• Customer Service

• Technology
• Customer Service & Support
• Trades
• Engineering

Minimum education

Professional degree

Minimum experience

5+ years

Apply by

Oct 1, 2026

Posting language

English

Working hours

40 hours per week

Seniority

Mid-Senior level

Application method

Direct apply is available