Shop Manager - Heavy Equipment

DRIVE YOUR CAREER WITH INLAND

Inland Truck & Equipment is an Industry-leader in the heavy-duty truck & equipment sales, service and parts marketplace. As a rapidly growing company with over 1400 employees across 35 branches in North America, Inland offers exciting employment opportunities that can help you drive your future!

THE OPPORTUNITY

As a Shop Manager, you will be responsible for planning, organizing, leading and controlling the flow of service work through the service department in a professional, timely manner while ensuring quality repairs at a fair cost to the customer. Further responsibilities include conducting service check-ins, scheduling, estimating, selling, updating, and following up with customers during the entire service process.

YOUR RESPONSIBILITIES

• Implement and maintain an effective dispatch system
• Schedule shop work to facilitate maximum productivity in accordance with dealership policy and the technician skill level required
• Prioritize and control all comebacks to ensure proper and prompt attention
• Maintain high customer satisfaction standards through maintaining timely and professional contact with service customers
• Schedule service appointments and perform walk-arounds with customers
• Inspect trucks/equipment and recommends any additional needed service

• Engage in specific efforts to sell seasonal service specials
• Write up customer's vehicle/equipment problems while coordinating with parts department to order needed parts
• Check on progress of repair throughout the day while advising customers on the care of their trucks/equipment
• Maintain strong working knowledge of warranty parameters
• Import and edit repair summaries for department review.
• Handle telephone inquiries regarding appointments and work in process
• Work alongside the Service Advisors to supervise the service shop technicians

WHAT WE LOOK FOR

• Post-secondary degree or diploma in related field
• Four years related experience and/or training
• Previous supervisory experience preferred
• Truck oHeavy equipment technical knowledge would be an asset
• Great interpersonal skills with the ability to communicate effectively, both verbally and in writing
• Proficient in Microsoft Word and Excel
• Strong analytical skills with the ability to read and interpret financial reports
• Excellent organizational and problem-solving skills with the ability to exercise a high level of judgement and discretion
• Excellent time management with the demonstrated ability to effectively manage leadership responsibilities
• Ability to respond to common inquiries or complaints from customers, regulatory agencies, or members of the business community
• Strong business ethics with a professional approach at all times and
• Must have valid Class 5 driver’s license

CANADA BENEFITS PACKAGE

Our employees receive a generous benefits package including:

• Extended Medical (including Vision)
• Dental
• Prescription benefits
• RRSP with employer matching program
• Long Term and Short Term Disability
• Life Insurance and Accidental Death and Dismemberment Insurance
• Paid Time Off
• On-going training opportunities

If you are looking for an opportunity to become a part of a dynamic team of professionals, we invite you to apply today.