Shop Manager - Heavy Equipment

January 19 2023
Industries Vehicles (parts, sales, maintenance)
Categories Automotive, Mechanical, Trades, Manual, Operator, Machinist,
Cranbrook, BC • Full time


Inland Truck & Equipment is an Industry-leader in the heavy-duty truck & equipment sales, service and parts marketplace. As a rapidly growing company with over 1400 employees across 35 branches in North America, Inland offers exciting employment opportunities that can help you drive your future!


As a Shop Manager, you will be responsible for planning, organizing, leading and controlling the flow of service work through the service department in a professional, timely manner while ensuring quality repairs at a fair cost to the customer. Further responsibilities include conducting service check-ins, scheduling, estimating, selling, updating, and following up with customers during the entire service process.


  • Implement and maintain an effective dispatch system
  • Schedule shop work to facilitate maximum productivity in accordance with dealership policy and the technician skill level required
  • Prioritize and control all comebacks to ensure proper and prompt attention
  • Maintain high customer satisfaction standards through maintaining timely and professional contact with service customers
  • Schedule service appointments and perform walk-arounds with customers
  • Inspect trucks/equipment and recommends any additional needed service
  • Engage in specific efforts to sell seasonal service specials
  • Write up customer's vehicle/equipment problems while coordinating with parts department to order needed parts
  • Check on progress of repair throughout the day while advising customers on the care of their trucks/equipment
  • Maintain strong working knowledge of warranty parameters
  • Import and edit repair summaries for department review.
  • Handle telephone inquiries regarding appointments and work in process
  • Work alongside the Service Advisors to supervise the service shop technicians


  • Post-secondary degree or diploma in related field
  • Four years related experience and/or training
  • Previous supervisory experience preferred
  • Truck oHeavy equipment technical knowledge would be an asset
  • Great interpersonal skills with the ability to communicate effectively, both verbally and in writing
  • Proficient in Microsoft Word and Excel
  • Strong analytical skills with the ability to read and interpret financial reports
  • Excellent organizational and problem-solving skills with the ability to exercise a high level of judgement and discretion
  • Excellent time management with the demonstrated ability to effectively manage leadership responsibilities
  • Ability to respond to common inquiries or complaints from customers, regulatory agencies, or members of the business community
  • Strong business ethics with a professional approach at all times and
  • Must have valid Class 5 driver’s license


Our employees receive a generous benefits package including:

  • Extended Medical (including Vision)
  • Dental
  • Prescription benefits
  • RRSP with employer matching program
  • Long Term and Short Term Disability
  • Life Insurance and Accidental Death and Dismemberment Insurance
  • Paid Time Off
  • On-going training opportunities

If you are looking for an opportunity to become a part of a dynamic team of professionals, we invite you to apply today.

Apply now!

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