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Support Technician

April 9 2021
Industries Food, Catering, Beverage
Categories Help Desk, Information Technology, Trades, Manual, Operator, Machinist, Trades, Technicians, Construction
Florenceville, NB

Position Title: Support Technician

Position Type: Regular - Full-Time ​

Position Location: Florenceville GTC

Requisition ID: 7972

We know the importance that food plays in people's lives – the power it has to bring people, families and communities together. Our purpose is to bring enjoyment to people’s lives through great tasting food, in a way which reflects our values.

Summary


Under limited supervision of the Regional IT Services Manager (or designate) directly provide onsite/remote, or work with third party vendors, support for a variety of IT hardware and software, such as, but not limited to: personal computer hardware/software and peripherals, mobile phone/PDAs, network printers, server and network hardware, WMS equipment, computer room/network wiring closet facilities, and phone systems.

Under the direction of Network/System Administrators perform requested onsite tasks to aid in the troubleshooting or remediation of problems. Support and ensures McCain IS standards and policies are followed and report exceptions to the appropriate departments or Regional IT Services Manager. Develop a sustainable and productive working relationship with end users of all IS services as this position is one of the most highly visible 'faces' of IS.

Key Accountabilities

  • Directly provide onsite/remote, or work with third party vendors, support for a variety of IT hardware and software, such as, but not limited to: personal computer hardware/software and peripherals, mobile phone/PDAs, network printers, server and network hardware, WMS equipment, computer room/network wiring closet facilities, and phone systems.
  • Depending on regional requirements, may be assigned to: monitor system backups, perform restoration of data, perform mobile phone account administration (add/modify/delete), raise purchase requests, obtain quotes, receive orders, liaise with local contractors and explain work requirements ensuring quotes are accurate. Delivery of Sustainable Cost Advantage Program.
  • Conduct software testing and installation in support of application packing and deployment.
  • Documentation - Adhere to all appropriate IT Service Management practices for Incident Management, Problem Management and Change management using the ITSM tools for self-assigning tickets, following up on tickets and providing resolution.
  • Image Management – responsible to ensure standard McCain PC images are applied and maintained on McCain assets.


Qualifications

  • College diploma or equivalent.
  • Minimum technical certifications, A+, preferred Microsoft certifications.
  • 3 - 4 years’ experience is required/desirable for candidates applying for this position.
  • Awareness of new desktop technologies and their value to our operation.

McCain Foods is an equal opportunity employer. We see value in ensuring we have a diverse, antiracist, inclusive, merit-based, and equitable workplace. As a global family-owned company we are proud to reflect the diverse communities around the world in which we live and work. We recognize that diversity drives our creativity, resilience, and success and makes our business stronger.

McCain is an accessible employer. If you require an accommodation throughout the recruitment process (including alternate formats of materials or accessible meeting rooms), please let us know and we will work with you to meet your needs.

Your privacy is important to us. By submitting personal data or information to us, you agree this will be handled in accordance with the Global Privacy Policy

Job Family: Information Technology
Division: Global IS
Department: ​Regional IT Services Americas ​
Location(s): CA - Canada : New Brunswick : Florenceville-Bristol

Company: McCain Foods (Canada)

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