Airside Operations Manager

April 8 2021
Industries Vehicles (parts, sales, maintenance)
Categories Executive, Production, Operations, Quality, Safety, Trades, Technicians, Construction
Ottawa, ON

Inland Group

Airside Operations Manager

YOW – Ottawa International Airport

The members of the Inland Group of Companies (IDS, Inland Technologies and Quantem Aviation Services) are highly experienced in aircraft de-icing, environmental management, aircraft fuelling, ground handling and pretty much any other aviation support service you can think of. We operate at over 50 airports in four countries. Through our brands we collectively de-ice/anti-ice more than 40,000 aircraft, collect and process more than 40,000,000 litres of glycol impacted stormwater, and handle more than 52,000,000 kilograms of material each year.

Our business is built on a foundation of excellence in customer service, innovation and continuous improvement and safety is at the forefront of everything we do. We provide a workplace where respect, integrity and a high degree of ethical behaviour is a minimum expectation. To learn more about our organization, please visit our website at:

We are currently providing an opportunity for a well-rounded, business minded, customer and employee satisfaction focused professional to join our team in the position of Airside Operations Manager to oversee the day-to-day airside operations at YOW Ottawa International Airport.

About You:

Your greatest asset is being able to think fast and adapt to changing plans supported by your communication skills that allow you to effectively establish and nurture key client relationships with airport authorities and airlines. You are excited by the opportunity to work in inclement weather that occurs at any time of the day or night and, as we all know, weather in Ottawa works on weekends and holidays and, as a result, so do we when it’s required. You thrive in a fast-paced environment, and work well under pressure, demonstrating the ability to manage and prioritize your workload. Open communication and your ability to represent our company in a courteous and professional way and maintain good relations is critical. To see an example of our commitment to excellence, please view our aircraft deicing operation in action at this link:

About the Position:

The essential duties and responsibilities of this position include:

  • Supporting and abiding by the company’s Mission, Values and Purpose and instilling these qualities in all employees at the station;
  • Promoting and adhering to our safety and respectful workplace culture and instilling this culture in the station employees while ensuring safety and regulatory compliance with all provincial and federal rules and regulations;
  • Assist General Manager with recruitment and retention, onboarding, performance management, employee training and development and positive employee relations for the station;
  • Monitor operations and weather to determine necessary staffing levels, manage schedules for staff and delegate, realign and cross train staff to improve productivity;
  • Provide training to all employees in the proper operations of Glycol Recovery Vehicle (GRV) Operations, fluid transfer procedures, and valve management procedures;
  • Work with the General Manager in planning, implementing and supervising a regular program of maintenance of all airside equipment;
  • Develop, maintain and ensure that employees follow Standard Operating Procedures (SOPS) and that Inland Equipment Operator's are in compliance with environmental laws, guidelines and reporting;
  • Take proper measures to ensure that aircrafts are de-iced properly, and airline requirements are met;
  • Uphold and follow the duties related to operating and maintaining de-icing and recovery vehicles and other associated equipment according to procedures for both airlines and Inland/ IDS;
  • Perform/complete other additional projects, duties, and assignments as required and/or by request.

Please Note: This position requires a Restricted Area Identity Card (RAIC), Airside Vehicle Operators Permit (AVOP) and a ROC-A (Radio Operator Certificate-Aeronautical) license.


Interested candidates will have demonstrated expertise in the following required skills and experience:

  • 5+ years of airline operational experience including but not limited to customer service, maintenance, de-icing operations, facility requirements and safety/regulatory requirements;
  • Successful completion of post-secondary education in Aviation Management, Business Management or a related field of study preferred;
  • Previous supervisory and/or management experience;
  • Knowledge of regulatory and airline policies, warehouse procedures, operating station equipment, and aircraft handling procedures;
  • Successful completion of IDS's extensive de0icing training program which includes classroom and on-the-job training;
  • Must have the ability to mentor and train personnel and management to accommodate future growth and expansion;
  • Valid Canadian Driver’s License and driving record that meets Company insurance standards;
  • Flexible schedule;
  • Basic computer skills with working knowledge of Microsoft programs (Outlook, Word, and Excel) and the ability to use Inland’s independent computer program “Ice Link – Aircraft Ground De-icing Management System”.
  • Excellent verbal and written communication skills with ability to listen to others and value opinions, interpret information, promote and execute ideas, prepare reports and presentations, lead groups and provide a foundation of open communication;
  • Willing to learn new skills and adapt to change in order to support the growth of the company and meet needs of customers.

In this job, you can expect to “get your hands dirty” when you are leading your team in the hands-on operation of our aircraft de-icing and recovery operations. Other physical demands include but are not limited to:

  • Standing, walking, sitting and using your hands to handle or feel objects, tools or controls as well as reaching with your hands and arms;
  • Speaking clearly and fluently in English;
  • Ability to hear efficiently;
  • Ability to climb 15-foot heights;
  • Comfortable working in an extended bucket attached to a boom of a deicing truck at greater than 15 feet in height;
  • Ability to clearly see close-up and at a distance with ability to differentiate colour; use peripheral vision, depth perception and the ability to adjust focus;
  • Wearing of personal protective equipment when required and full mobility allowing for freedom of movement in high-risk environment.

About Inland:

At Inland, we offer the following benefits, some of which are subject to eligibility requirements:

  • A rewarding and safe work environment (company provided PPE);
  • On the job training, mentoring and coaching;
  • Growth and advancement opportunities for high potential employees;
  • Employee and family assistance program;
  • Competitive compensation and benefits package;
  • Pension plan with employer contribution;
  • Access to group rates and discounts.

If you are a self-starter who is committed to providing the highest level of customer satisfaction and your experience and ability meet with the above minimum requirements, please forward your cover letter and resume to the Inland HR Team, quoting posting number 21-17. Full job description available upon request.

Please apply online.

Inland is proud to be an Equal Opportunity Employer.

Apply now! network