Lassonde Technical Service Lead

November 10 2022
Expected expiry date: December 9 2022
Industries Education, Training
Categories Audio-Visual, Computer Engineering, Software Engineering,
Toronto, ON


Reporting to the Manager, IT Infrastructure & Operations, this position acts as the senior and lead technical support role for the Lassonde School of Engineering. This includes support for all server and desktop hardware and software, maintained by the Lassonde School of Engineering, advising users on the use of the computing facilities, software/hardware in support of teaching, research and administrative functions and oversight of the School's service-desk. This position will also be involved in special projects as assigned by the Manger, IT Infrastructure & Operations and/or Director, IT.


University degree in Applied Mathematics or an Engineering Discipline or an equivalent of 4 years recent experience (defined as within the last five years) working at York University and performing the same or similar tasks. This education equivalency is in addition to the experiential requirements outlined below. Certification in Computer Networking and Technical Support an asset.


2 years of recent experience in a server and desktop installation and support role for both PC, Mac. Also required is experience in Microsoft Active Directory. Extensive working knowledge of Mathematical principles and their applicability in an academic environment an asset.


Excellent analytical and evaluative skills. Excellent customer service skills. Good written communication skills. Excellent oral communications skills to elicit accurate information and to respond to enquiries. Teaching and instructing others in the use of hardware and software systems. Working effectively as a member of a team as well as independently. Ability to establish cooperative and effective working relationships. Exercising tact and diplomacy. Dealing calmly and effectively with people. Attending accurately to details. Setting priorities and working effectively under pressure of high volume. Ability to multi-task within an environment of frequent interruptions Ability to show initiative. Demonstrated effective supervisory skills. Ability to keep up to date with computer system developments. Good organizational skills. Ability to maintain confidentiality & security of sensitive material.Technical skills:a) Operating Systems: MS-Windows XP/7 (Advanced), MS Server 2008 R2 (Intermediate), Mac OS X (Intermediate), Linux- Red Hat (Advanced).b) MS Enterprise Solutions - MS Active Directory Services, Windows Server 2008 R2 (Intermediate).c) MS Supporting Technologies - AD, DNS, DHCP, TCPIP, GPO, LDAP, IIS (Intermediate).d) MS System Center Configuration Manager (Basic).e) Internet Browsers - Firefox, Internet Explorer, Chrome, Safari.f) Languages - HTML, PowerShell, PHP, VBScript (Basic).g) Application Packages - MS Office Suites 2010 (Advanced), MATLAB, Mathematica, Maple, Latex, Solidworks, Pro Engineer. (Advanced). Adobe Acrobat, Lotus Notes, BMC Remedy (Basic). Adobe Creative Suite.

Additional Notes:

Please note: This position requires the candidate to produce a verification of degree(s), credentials(s), or equivalencies from accredited institutions and/or international equivalents at the time of interview.

Access Full Position Posting

In order to be considered as an internal applicant, York University employees in the YUSA-1 bargaining unit must apply for jobs through the Employee Career Portal - YU Hire.

If you are a current York University employee in the YUSA-1 bargaining unit and/or are using your job posting rights under the collective agreement to apply for jobs, you MUST log into YU Hire to access the York University Employee Career Portal.

As per Article 12.02(f) of the YUSA-1 Collective Agreement, to be considered an internal applicant, employees in the YUSA-1 bargaining unit must submit the application 5 working days following the first day of posting. this is referred to as the 'Posted Date' on the job the posting. This applies to YUSA-1 internal and YUSA-1 Concurrent postings. Please refer to the 'Posting Intent' on the job posting.

If not filled by an employee in the YUSA-1 bargaining unit, employees in the YUSA-2 bargaining unit who have applied within the first 5 days from the 'Posted Date' will be given preference.

**The University welcomes applications from all qualified individuals, including, but not limited to women, persons with disabilities, visible minorities (racialized), Indigenous Peoples and persons of any gender identity and sexual orientation. York University is committed to a positive, supportive and inclusive environment.

York University offers accommodation for applicants with disabilities in its recruitment processes. If you are contacted by York University regarding a job opportunity or testing, please advise if you require accommodation.

We are committed to enhancing our environmentally and socially responsible practices for the benefit of all members of the York community. Our long term perspective recognizes our responsibility to be innovators and to continually work as a community to reduce our ecological impact.

York University employees must apply to jobs through the Employee Career Portal - YU Hire. If you are a current York University employee and/or are using your rights under a collective agreement to view and/or apply to jobs, you MUST log into YU Hire to access the York University Employee Career Portal.

PLEASE NOTE: Applications must be received by 11:55 pm EST on the posted deadline date, if applicable.**

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