Software Support RF Engineer

November 2 2020
Industries IT: Software
Categories Information Technology, Engineering, Telecommunication, Telecom, Wireless
Montreal, QC

iBwave is the power behind great in-building wireless experience, enabling billions of end users and devices to connect inside a wide range of venues. As the global industry reference, our software solutions allow for smarter planning, design and deployment of any project regardless of size, complexity or technology. Along with innovative software, we are recognized for world-class support in 90 countries, industry's most comprehensive components database and a well-established certification program.

WHAT YOU WILL BE DOING  

As the Software Support Engineer, you will help our customer base resolve and diagnose RF problems related to the use of our iBwave Design software. You will also be responsible to ensure customer satisfaction.

To be specific, responsibilities will include:

  • Provide RF technical support to customers' requests by phone, and email
  • Document support requests using the case tracking system (Salesforce.com)
  • Escalate support requests to development team and log issues in our bug tracking system
  • Perform follow-up call-backs with customers and ensure satisfaction
  • Creation/modeling of RF components for iBwave components database
  • Participate in software testing

THE SUPPORT ENGINEER OF OUR DREAMS

Here is what we are looking for – if you have it, let's talk.

  • B.Eng. with 2 to 5 years of experience in RF Engineering
  • Excellent customer service skills (experience in a customer service is an asset)
  • Problem solver, methodical, attention to detail
  • Passionate about new technology
  • Quick Learner, team spirit
  • Strong written and verbal communication skills in English.
Apply now!

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