Assistant(e) administratif(ve) client - Client Administrative Assistant

Le poste d'assistant(e) administratif(ve) est chargé(e) de fournir à une équipe opérationnelle divers services administratifs relatifs aux programmes et aux opérations. L'assistant(e) administratif(ve) idéal(e) pour notre équipe aura des compétences exceptionnelles en matière d'organisation et d'exécution afin de coordonner et de faciliter efficacement les activités administratives quotidiennes et les initiatives au sein de l'équipe des opérations.

LES RESPONSABILITÉS :

• Créer des impressions positives et développer des relations professionnelles avec les clients en veillant à ce que l'apparence, le comportement et l'attitude représentent toujours l'entreprise de manière professionnelle.
• Administrer l'ensemble de la facturation pour les principaux clients au Québec.
• Assurer une communication permanente et réciproque entre le client, les vendeurs et le service des opérations.
• Soutenir les départements dans la planification et l'affectation des ressources humaines sur le terrain afin de maximiser l'efficacité et la productivité.
• Obtenir les bons de commande des clients si nécessaire et créer des bons de commande selon les besoins.
• Résoudre les réclamations des clients, dans le respect des lignes directrices établies, à la satisfaction du client et dans le meilleur intérêt de l'entreprise.
• Répondre aux appels téléphoniques de manière amicale et professionnelle ; veiller à ce que tous les appels soient dirigés rapidement et efficacement vers le service ou le personnel compétent.
• Effectuer des tâches supplémentaires en fonction des besoins

LES QUALIFICATIONS :

• Le bilinguisme (français et anglais) est INDISPENSABLE
• Expérience préalable dans un poste administratif à fort volume et à rythme soutenu.
• Une expérience dans une fonction similaire dans un environnement de fabrication/production ou de construction serait considérée comme un atout.
• Solides compétences informatiques en D365, MS Office, y compris Outlook, Word et Excel.
• Capacité à travailler à la fois de manière indépendante et au sein d'une équipe
• Planification, organisation et gestion du temps
• Le souci du détail
• Capacité à prendre des initiatives
• Une expérience en tant qu'entrepreneur général, dans les domaines de l'électricité, du contrôle, du chauffage, de la ventilation et de la climatisation, de l'instrumentation, de l'informatique ou des télécommunications sera également prise en considération.

The Administrative Assistant Position is responsible for providing a variety of program and operations administrative services to an operations team. The ideal Administrative Assistant for our team will have exceptional organizational and execution skills to effectively coordinate and facilitate the daily administrative workflow activities and initiatives within the operations team.

RESPONSIBILITIES:

• Create positive impressions, and develop professional relationships with clients by ensuring appearance, behavior and attitude always represent the company in a professional manner.
• Administer all invoicing for primary clients in QC
• Provide on-going two-way communication between customer, vendors, and the operations department.
• Support departments in planning and assigning field labor resources to maximize efficiency and productivity
• Obtain purchase orders from customers as needed and create purchase orders as required
• Resolve customer complaints, within established guidelines, to the satisfaction of the customer and in the best interest of the company.
• Answer phone calls in a friendly and professional manner; ensure all calls are directed to the correct department or personnel quickly and efficiently
• Perform additional duties as required

QUALIFICATIONS:

• Bilingual (French and English) is a MUST
• Previous experience in a high-volume, fast-paced administration position.
• Experience in a similar role in a manufacturing/production or construction environment would be considered an asset
• Strong computer skills in D365, MS Office, including Outlook, Word and Excel.
• Ability to work both independently and as part of a team
• Planning, organizing, and time management
• Attention to detail
• Ability to take initiative
• Will also consider experience from a general contractor, electrical, controls, HVAC, instrumentation, IT, or telecommunications

Company Info:

Paladin Technologies is a premier North American complex systems integrator for building technology solutions, including IP security, alarms & monitoring, audio visual, low-voltage infrastructure, and networking. As a leader in the design, deployment, optimization, management, and maintenance of communication and digital networks, Paladin can meet the needs of clients on a national scale, while providing local support. Our team is the best in the industry, with manufacturer trained technicians, PMP-certified project managers, CTS- and RCDD-certified design engineers, coordinators, and administrative resources.

Paladin has offices coast to coast across the United Stated and Canada, and nearly 1,600 talented and committed professionals dedicated to custom-crafting and installing technology solutions for clients requiring Integrated Security, Network Infrastructure, Audio Visual, Fiber Optics/OSP, Structured Cabling, and more. We are always at the forefront of the changing technology landscape, and through continued training, complex client projects, and company support, we provide our colleagues with exciting challenges and a rewarding career as Paladin continues to grow.

This company considers candidates regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law. If you need accommodation for any part of the application process, please send an email or call 858-668-1705 to speak with Human Resources and let us know the nature of your request.

We thank you for your application, however only those selected for an interview will be contacted.