Desktop Support Technician - Level 2 - On-site Role in Mount Royal

Desktop Support Technician - Level 2 - On-site Role in Mount Royal Fuze Logistics Services is a next generation 3PL headquartered in Montreal, with offices across North America, leveraging cutting-edge technologies and decades of industry expertise to facilitate the transport of freight globally. We're looking for a hands-on, detail-oriented IT professional to join our support team at our Mount-Royal location. As an L2 Desktop Support Technician, you'll handle a day-to-day support tickets, user onboarding/offboarding, hardware provisioning, and software administration across our offices in US and Canada. You'll be a key point of contact for end users and work closely with the IT Manager to keep systems running smoothly. Key Responsibilities: Help Desk & Ticket Management - Triage and resolve service requests via Jira, handling issues ranging from email troubleshooting to account access, termination requests, and application support User Onboarding & Offboarding - Provision laptops, peripherals, and accounts for new hires; revoke access promptly for departing employees Hardware Management - Configure and ship laptops to remote and US-base staff; manage RAM upgrades and peripheral orders (monitors, stands, etc.) across entities License Administration - Track and manage Microsoft 365 and Salesforce licenses Security & Endpoint Management - Administer Sophos endpoint protection, Microsoft Purview encryption, and Meraki network security: assist with cybersecurity compliance documentation Application Support - Support Salesforce, Revenova (TMS), Microsoft 365, and other business applications: create and manage user accounts within these platforms Salesforce Administration - Manage user provision, profiles, roles, and permission sets in Salesforce; assist with basic configuration, license tracking, end end-user support within the platform Documentation - Maintain IT process documentation and knowledge based articles for the team Required Skills & Experience: 3 -5 years of IT Support experience (L1/L2) Proficiency with Microsoft 365 administration (user management, licensing, Purview/encryption) Experience with endpoint security tools (Sophos, Microsoft Defender) Hands-on hardware experience: laptop imaging, RAM upgrades, peripheral setup Comfortable working in a multi-entity, multi-location environment (Canada + US) Strong communication skills and ability to work independently Salesforce administration experience recommended - familiarity with user management, profiles, permission sets, and license tracking in Salesforce Bonus: experience with Revenova TMS, Meraki, or Azure

The role involves managing L2 support tickets, user onboarding/offboarding, and hardware provisioning for offices in the US and Canada. It also includes administering Microsoft 365, Salesforce, and endpoint security tools to ensure system stability and compliance.

Candidates need 3-5 years of IT support experience with proficiency in Microsoft 365 and endpoint security tools. Experience with Salesforce administration and hands-on hardware maintenance is highly recommended.

• JiraPreferred

Identified from the job description. Confirm important requirements above.

• Microsoft 365 Administration
• Salesforce Administration
• Endpoint Security
• Hardware Provisioning
• Jira
• User Onboarding/Offboarding
• Laptop Imaging
• Network Security
• Technical Support
• Documentation
• Sophos
• Microsoft Purview
• Meraki
• Revenova TMS
• Account Management
• Troubleshooting

• Technology
• Customer Service & Support
• Logistics
• Transportation

Minimum experience

2+ years

Apply by

Sep 3, 2026

Posting language

English

Working hours

40 hours per week

Seniority

Mid-Senior level

Application method

Direct apply is available