Reg Surveillance Technician (Etobicoke, ON)

Position Summary: Under the direct supervision of the Manager, Surveillance Systems & Architect, the Regional Surveillance Technician is responsible for the installation and maintenance of video and access control equipment. This includes analog and digital systems. Ensures adherence to all policies and procedures while contributing to a safe and welcoming work environment for all employees. Work in conjunction with the Security Systems and Network Architect to perform preventative maintenance, install and replace equipment as well as completing necessary site projects. Key Accountabilities: * Repairs and maintains CCTV surveillance and Access Control systems; installs new systems. * Installs and maintains technical software and databases. * Train employees on equipment use and functionality. * Prepares and follows an approved Preventative Maintenance Schedule. * Research new products and technologies; provides recommendations. * Communicates effectively with all appropriate operational departments. * Builds strong working relationships with guests and employees. * Complies with licensing laws, health and safety and other statutory regulations. * Create, maintain and manage system support documentation and records. * Exceeds guest expectations by providing outstanding customer service. * Helps create an engaged work environment by choosing positivity and fun, recognizing excellent peer performance, and by caring about and supporting our colleagues every day. * Assists in the implementation of the region’s strategic plans. * Ensure projects are prepared and implemented meeting all timelines and regulations are followed. * Responsible for ensuring tracking, completion and updates of projects requiring the need for surveillance coverage. * Tracking of equipment, spare parts, costs, down time; ensuring uptime by prompt communication with team members. * Programming, commissioning, troubleshooting, and maintenance of digital systems equipment (including network hardware, server and workstation PC hardware, cameras, access control panels). * Provides remote technical support to GCE surveillance team members. * Performs other duties as assigned or directed. Education and Qualification Requirements: * Post-secondary education in Electronics Engineering or suitable combination of education and experience. * Three years’ experience working with casino IP surveillance systems. * Three years’ experience working with access control systems (eg. Lenel, Gallagher). * Fall Protection, Scaffolding, Lift Training and WHMIS certification. * Ability to exceed internal and external customer expectations through timely, effective, and service oriented communication. * Computer literacy in MS Office. * Two years scripting and/or programming experience. * Valid Ontario Driver’s License and clean abstract. * Works independently. * Willingness and capability to learn and develop. * Travels between sites within the region. * Three years’ experience using * AutoCAD and MS Visio * Network monitoring software (eg. Intermapper, Solar Winds, etc) * Managing user and computer accounts in Active Directory * Maintaining MS Windows operating systems (workstation and server) * Remote terminal software, including Remote Desktop Team Viewer * Network hardware configuration and management * Certified on Honeywell, Avigilon, Milestone, and Genetec Video Management Systems * Microsoft, Cisco, Belden certified. Minimum Salary (CAD $) 43,500 Midpoint Salary (CAD $) 54,500 Maximum Salary (CAD $) 65,500 Who we are! GREAT ENTERTAINMENT. GREAT PEOPLE. GREAT INVESTMENT. GREAT CANADIAN. Since our inception in 1982, Great Canadian has grown to be one of the largest and most dynamic gaming and entertainment companies in Canada. With 25 properties across Ontario, British Columbia, Nova Scotia, and New Brunswick, our facilities include over 16,000 slot machines, 575 table games, 71 dining amenities and over 500 hotel rooms. Working closely alongside our crown agency partners, our team of ~8,000 strive to offer the very best gaming, entertainment, dining, and hospitality experiences. Our Vision is to be the leading gaming, entertainment, and hospitality company in our chosen markets by providing superior entertainment value and exceptional experiences. Our Mission is to provide outstanding experiences to our guests, rewarding opportunities for our team, and superior value to our shareholders. What's in it for you? * We have an inclusive and collaborative working environment that encourages creativity, curiosity, and celebrates success! * We provide you with the tools and technology needed to delight your clients! * You'll get to work with and learn from diverse industry leaders, who have hailed from top organizations around the world. * Freedom to Innovate: supports new and better ways to be successful. * Be your Authentic Self: environment that values diversity as a source of strength. * This isn't your typical "corporate" job. We work hard and we have fun! The only thing we don’t play games with…..is your career! Great Canadian Entertainment is committed to promoting an inclusive, accessible environment, where all employees and customers feel valued, respected, and supported. We are dedicated to employing a workforce that reflects the diversity of our communities in which we live and serve. Qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, gender expression, or disability. We are committed to promoting Responsible Gambling. Learn more about our commitment here [https://greatcanadian.com/responsible-gambling/], Please note that due to the volume of applications, only those under consideration will be contacted for an interview. Thank you for your interest in Great Canadian Entertainment!

The Regional Surveillance Technician is responsible for the installation, maintenance, and troubleshooting of CCTV and access control systems across regional sites. They also manage system support documentation, provide technical support, and ensure all projects meet regulatory timelines.

Candidates must have post-secondary education in Electronics Engineering and at least three years of experience with IP surveillance and access control systems. A valid Ontario driver's license and relevant safety certifications like WHMIS and Fall Protection are also required.

• Inclusive and collaborative working environment • Professional development opportunities • Diverse industry exposure

• Project managementPreferred

Identified from the job description. Confirm important requirements above.

• CCTV surveillance
• Access control systems
• Network hardware configuration
• Troubleshooting
• AutoCAD
• MS Visio
• Active Directory
• Windows server management
• Technical support
• Preventative maintenance
• Scripting
• Programming
• IP surveillance systems
• Project management
• Database maintenance
• Remote Technical Support
• Fall Protection
• Curiosity
• Positivity
• Valid Driver's License
• LenelS2 (Access Control System)
• Microsoft Windows
• Research
• Access Controls
• Management
• Strategic Planning
• Customer Service
• Communication
• Computer Hardware
• Computer Literacy
• Creativity
• Operating Systems
• Digital Systems
• Electronic Engineering
• Networking Hardware
• Microsoft Office
• Microsoft Visio
• Network Architecture
• Network Monitoring
• Remote Desktop Services
• Remote Terminal Unit
• System Support
• TeamViewer
• Timelines
• Troubleshooting (Problem Solving)
• Security Systems
• Commissioning

• Security & Safety
• Technology
• Engineering
• Hospitality
• Surveillance Technician
• Systems Support Specialist
• Information and Communications Technology User Support Technicians
• Computer User Support Specialists

Minimum education

Professional degree

Minimum experience

2+ years

Posting language

English

Working hours

40 hours per week