Service Technician

Job summary

The Service Technician is responsible for performing on-site installations, maintenance, and repairs while maintaining high standards of customer care. They must manage their schedule efficiently, maintain accurate job records, and ensure all work sites are kept clean and safe.

Job details

The primary responsibility of the Service Technician is to proudly deliver the best standard of customer care. To continue building our reputation as industry leaders and service providers in the community and to preserve solid connections with our clients. Job Duties & Responsibilities · Review, plan, and schedule authorized field service work · Complete servicing and installation duties on-site efficiently · Maintain a clean and tidy work vehicle · Build and maintain strong connections with customers over the phone and in person · Maintain high standards in a time-critical situation · Comply with safe work practices and health and safety legislations, policies, and procedures · Actively prepare and load vehicle with supplies needed for regular maintenance tasks · Maintain precise records of all job notes, specifications, and advice · Identify and report any recurring issues, including defects in the solution or procedure · The service site must be secured before work can commence there · Cleaning is required before, during, and following the service · Protect service site and clean prior to beginning work, during and following service · Manage time efficiently to consistently meet appointments times · React quickly to changing internal and external business conditions and propose effective alternatives · Manage and resolve potentially stressful and difficult situations by involving the right people at the right time · Gain a clear understanding of all Greenfox Windows and Doors products and parts · Acceptance of miscellaneous duties as required Requirements: · 1+ years’ of experience in service or installation of windows and doors · 2+ years’ experience in customer service · Valid Class 5 Driver’s License & Clean Driver Abstract · Mechanically inclined with mechanical aptitudes and enjoy working with your hands · Excellent customer relations, written and verbal communication skills · Communication effectively in English both verbal and written · High comfort level working in a fast-paced team environment that is constantly changing · Pressure to produce tangible results and complete projects within tight timelines · Troubleshooting abilities to analyze problem and provide solutions · Ability to prioritize your daily work and organize yourself to meet multiple deadlines and meet customer needs · Ability to lift up heavy items · Practice good attendance and punctuality Benefits: * Dental care * Extended health care * Life insurance * RRSP match * Gym plans * On-site parking

What you’ll do

The Service Technician is responsible for performing on-site installations, maintenance, and repairs while maintaining high standards of customer care. They must manage their schedule efficiently, maintain accurate job records, and ensure all work sites are kept clean and safe.

Requirements

Candidates must have at least one year of experience in window and door installation and two years of customer service experience. A valid Class 5 Driver's License and mechanical aptitude are required to perform the duties of this role.

Benefits

• Dental care • Extended health care • Life insurance • RRSP match • Gym plans • On-site parking

Listed skills

• Time management · Preferred
• Customer service · Preferred
• Problem solving · Preferred
• Safety Compliance · Preferred
• record keeping · Preferred
• Communication · Preferred
• Troubleshooting · Preferred
• scheduling · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Customer service
• Installation
• Mechanical aptitude
• Troubleshooting
• Time management
• Communication
• Field service
• Record keeping
• Safety compliance
• Problem solving
• Scheduling
• Vehicle maintenance
• Lifting Ability
• Valid Driver's License
• Customer Relationship Management
• Customer Service
• English Language
• Field Service Management
• Mechanical Aptitude
• Punctuality
• Time Management
• Troubleshooting (Problem Solving)
• Verbal Communication Skills
• Prioritization

Job areas

• Trades
• Construction
• Customer Service & Support
• Manufacturing
• Service Technician
• Repair / Service Technician
• Mechanical Engineering Technicians
• Computer, Automated Teller, and Office Machine Repairers