IT Technician

Job summary

The IT Technician will provide hands-on, on-site technical support to users, including diagnostics, hardware/software installation, and service desk assistance. They will also manage IT assets and provide technical support for corporate events and audiovisual equipment.

Job details

Job Description Fully On-Site Position/ Toronto/ Temporary/ 12 months/ Full time/ Possibility of extension/ starting date : as soon as possible Build the future with us Are you driven by information technology and eager to contribute to the purpose of a company that aims to help its clients feel confident and secure about their future? As an IT Technician, you will play a key role in delivering a high-quality, people-focused IT experience by providing hands-on, on-site technical support to users at our Vancouver office. This position is a great opportunity to showcase your skills and fully realize your potential within a caring and trustworthy company. Here, people and their development are at the heart of our priorities, fostering an environment that encourages collaboration and innovation. What you’ll accomplish with us As an IT Technician, you’ll be at the core of our mission. Here are the main responsibilities: Welcome users at the IT service desk counter within iA offices, quickly assess their needs, and provide immediate, professional, and courteous on-site support. Assist users in person, gather feedback, and provide relevant advice on best practices for using tools, technologies, and IT services. Perform IT diagnostics, ensure rigorous follow-up with requesters, and aim to resolve issues efficiently within the assigned scope, minimizing escalation when possible. Handle IT support requests both on-site and through service management tools, ensuring timely and effective resolution. Install, configure, and handle company workstations, mobile devices, and IT accessories, while ensuring accurate updates to asset data, inventories, and documentation. Participate in supply and equipment management, including receiving, storage, and maintaining workstation staging and storage areas in good condition. Set up, operate, and dismantle audiovisual equipment for corporate events, and provide on-site technical support to organizers and presenters to ensure smooth execution. What could accelerate your success in this role We’re looking for someone who: Is known for their strong customer service skills, interpersonal abilities, collaborative mindset, and focus on continuous improvement, both in person and over the phone. Stands out for their excellent knowledge of office productivity tools and applications, including hardware, software, and online solutions. Demonstrates strong technical knowledge of Windows and Mac environments, as well as mobile devices (Android and iOS). Experience with Internet or telecommunications service providers is considered an asset. Is recognized for their willingness to learn and ability to evolve in a constantly changing technological environment. Has a minimum of 2 to 5 years of experience in IT support and a College diploma (DEC or AEC) in IT or equivalent (any relevant combination of training and experience will be considered). Knowledge of French would be considered an asset. Why you’ll love working with us A work environment where learning and development merge with a collective pursuit of excellence. A healthy, safe, fair, and inclusive environment where potential can be freely expressed and developed. Competitive benefits: Flexible group insurance, competitive pension plan, stock purchase plan, vacation and wellness/personal development days, telemedicine, employee and family assistance program, ergonomic furniture program, performance bonus, discounts on iA products, and much more! Apply now and get ahead of your career, where your talent really belongs! Still unsure about applying? At iA, we believe in potential and value diverse experiences. If this role inspires you, go ahead and apply – your place might be with us, and we want to get to know you! The typical hiring range for this position is between 60 636$ and 79 585$ CAD per year; the base salary offered may vary depending on knowledge, skills, years of experience, and internal equity related to the role. At iA, we are committed to offering a fair, equitable, and market-based compensation structure. Our market data is updated annually to reflect the most current market conditions. Location Toronto / 26 Wellington Street East * This position requires full-time on-site attendance at our Toronto office Location(s) Toronto / 26 Wellington Street East Other Possible Location(s) Company iA Financial Group Posting End Date 2026-10-01 Company Overview iA Financial Group* is the strength of a company with a human side, with its over 8,000 employees. Together, we have earned the trust of our more than four million clients and 25,000 advisors who have chosen us for their insurance, savings, and wealth management. With over $200 billion in assets and half a billion invested in technological innovation, we’re a key player in the financial services industry in Canada and the United States. The secret to our success? Investing in you, one person at a time. Because, for over 125 years, we have believed that it’s by supporting our employees and surrounding ourselves with the most reputable leaders in the industry, we will continue to innovate. At iA, we’re invested in you. * iA Financial group includes the following entities: iA Services financiers, iA assurance auto et habitation, iA Gestion privée de patrimoine, PPI Management, Investia, iA Gestion de placements, Prysm, iA Clarington, Michel Rhéaume et associés, Garanties Nationales, WGI Manufacturing, WGI Service Plan Division, Lubrico, iA Financement auto Our Commitment to Diversity and Inclusion At iA Financial Group, we support and celebrate diversity. We strive to provide a workplace that is recognized as inclusive for all, regardless of ethnic origin, nationality, language, religious beliefs, gender, sexual orientation, age, marital status, family situation, or physical or mental disability. Please note that if you need help or assistance to make the recruitment process more accessible for you, please Contact us here. Someone from our team will be happy to assist you with your needs.

What you’ll do

The IT Technician will provide hands-on, on-site technical support to users, including diagnostics, hardware/software installation, and service desk assistance. They will also manage IT assets and provide technical support for corporate events and audiovisual equipment.

Requirements

Candidates must have 2 to 5 years of experience in IT support and a College diploma (DEC or AEC) in IT or an equivalent combination of training and experience. Strong technical knowledge of Windows, Mac, and mobile environments, along with excellent customer service skills, is required.

Benefits

• Flexible group insurance • Competitive pension plan • Stock purchase plan • Vacation days • Wellness days • Personal development days • Telemedicine • Employee and family assistance program • Ergonomic furniture program • Performance bonus • Discounts on iA products

Listed skills

• Customer service · Preferred
• Collaboration · Preferred
• Asset Management · Preferred
• Communication · Preferred
• Troubleshooting · Preferred
• Windows · Preferred
• Technical Support · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Technical support
• Customer service
• Hardware installation
• Software configuration
• Windows
• Mac
• Android
• iOS
• IT diagnostics
• Asset management
• Audiovisual equipment setup
• Troubleshooting
• Service management tools
• Communication
• Collaboration
• IT Service Management
• Service Management
• Management
• Technical Support
• Trustworthiness
• Innovation
• Continuous Improvement Process
• Financial Services
• French Language
• Information Technology
• Customer Service
• Equities
• Market Data
• Willingness To Learn
• Apple IOS
• Wealth Management
• Inventory Staging
• Telehealth
• Discounts And Allowances
• Productivity Software
• Telecommunications Service
• Audiovisual Equipment

Job areas

• Technology
• Customer Service & Support
• Software
• IT Technician
• Technical Support Engineer / Analyst
• Information and Communications Technology User Support Technicians
• Computer User Support Specialists