Administration Technician

Résumé du poste

The administration technician will manage participant recruitment, coordinate clinical study visits, and maintain research logs and databases. They will also support the research team by ensuring protocol compliance and facilitating communication with study participants.

Détails du poste

Montreal | On-site Full time About the IRCM The Montreal Clinical Research Institute (IRCM) is a world-class biomedical research center that puts science to work for health. The work of our teams contributes to major advances in research. We provide an environment where scientific rigor and collaboration drive the advancement of knowledge. What you’ll love * Contribute to work that has a tangible impact on health and research. * Thrive in a rigorous, collaborative, and supportive environment. * Take part in challenging projects and continuous improvement initiatives. Job Overview The Montreal Clinical Research Institute (IRCM) is an internationally recognized biomedical research centre. This position reports to Dr. Emilia Liana Falcone and supports her clinical and research program, including the Microbiome and Mucosal Defence Research Unit and the IRCM Post-COVID-19 Research Clinic (IPCO). The program studies post-infectious conditions, including long COVID, inborn errors of immunity and inflammatory diseases through multicentre clinical and translational research. We are seeking an organized, proactive individual to recruit participants and support clinical study coordination, from initial inquiry to visit scheduling. The successful candidate will work with the research coordinator, research nurses and Dr. Falcone, with opportunities to expand responsibilities over time. Responsibilities * Manage the waiting list and inquiries: respond promptly, document communications, conduct follow-ups and track each person through to the next step. * Communicate with potential participants, present studies using approved materials and answer non-medical questions. * Prescreen participants using protocol criteria and refer items requiring clinical review. * Explain participant information and consent documents and, when permitted, help obtain informed consent. * Schedule visits, coordinate availability and provide required instructions. * Maintain recruitment lists and logs, calendars and dashboards, and enter or verify data in REDCap and other research tools. * Alert the team to barriers, pending files and situations requiring a decision. * Comply with protocols, ethics approvals, Good Clinical Practice and confidentiality requirements. COORDINATION AND DEVELOPMENT RESPONSIBILITIES * Become familiar with active protocols and support the start-up of new studies. * Prepare recruitment and tracking tools and operational documents. * Contribute to process improvement and, as experience is gained, support document management, data follow-up and other coordination activities. What You Bring to the Table Essential Requirements * Relevant college or university education, or an equivalent combination of education and experience. * Excellent French and English communication skills, spoken and written, with strong comfort communicating by telephone and email. * Excellent organizational skills and rigorous follow-up in a high-volume environment. * Autonomy, initiative, reliability, diplomacy and a solution-oriented approach. * Comfort with computer applications, tracking tools and learning new platforms. Desired Skills * Experience in clinical research, healthcare, patient services or recruitment. * Familiarity with REDCap, GCP or research consent. * Experience with chronic-disease populations or longitudinal or interventional studies. * Strong interest in clinical research and study coordination. Key Information * Schedule: Full-time, primarily daytime schedule, with occasional flexibility depending on activities. * Position type: Temporary, 12-month fixed-term contract. * Primarily on-site; occasional remote work may be possible after onboarding. * Start date: as soon as possible. Benefits * 20 days of vacation after one year. * 10 days of personal or sick leave. * Additional time off during the holiday season. * Defined-benefit pension plan (RREGOP). * Group insurance. * Access to telemedicine for you and your family. * Employee Assistance Program (EAP). * Facilities for cyclists (secure parking and showers). * Accessible location in the heart of Montreal. Submit Your Application Submit your application (resume) by clicking “Apply”. To learn more about the IRCM: https://www.ircm.qc.ca [https://www.ircm.qc.ca] Selection Process Selected candidates will be contacted for an interview. Background checks may be conducted depending on the nature of the position. The IRCM values diversity, equity, and inclusion. We encourage applications from people of all backgrounds. Accommodations may be provided upon request at any stage of the recruitment process. To request accommodations, please indicate this in the “Is there anything else you'd like to tell us about yourself?” section of the application form.

Ce que vous ferez

The administration technician will manage participant recruitment, coordinate clinical study visits, and maintain research logs and databases. They will also support the research team by ensuring protocol compliance and facilitating communication with study participants.

Exigences

Candidates must have relevant college or university education and excellent communication skills in both French and English. Strong organizational abilities and familiarity with clinical research or patient services are highly desired.

Avantages

• 20 days of vacation • 10 days of personal or sick leave • Holiday season time off • Defined-benefit pension plan • Group insurance • Telemedicine • Employee Assistance Program • Cyclist facilities

Compétences indiquées

• Résolution de problèmes · Souhaitée
• Administrative Support · Souhaitée
• Documentation · Souhaitée
• Communication · Souhaitée
• scheduling · Souhaitée
• data management · Souhaitée

Autres compétences pertinentes

Relevées dans la description du poste. Confirmez les exigences importantes ci-dessus.

• Clinical research
• Study coordination
• Participant recruitment
• Data management
• REDCap
• Good Clinical Practice
• Communication
• Organizational skills
• Administrative support
• Protocol compliance
• Informed consent
• Scheduling
• Documentation
• Patient services
• Problem solving
• Process Improvement
• Dashboard
• Coordinating
• Reliability
• Continuous Improvement Process
• Ethical Standards And Conduct
• Organizational Skills
• Research
• Confidentiality
• Employee Assistance Programs
• Solution-Oriented
• Chronic Diseases
• Telehealth
• Diplomacy
• Bilingual (French/English)
• Clinical Research
• Clinical Trials
• Informed Consent
• Good Clinical Practices (GCP)
• Document Management
• Medical Research
• Translational Research
• Clinical Research Coordination
• Research Electronic Data Capture (REDCap)

Domaines d’emploi

• Science & Research
• Healthcare
• Administrative
• Administrative Technician
• Clinical Research Coordinator
• Research and Development Managers
• Clinical Research Coordinators
• Natural Sciences Managers