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Détails du poste

Staffing and recruiting Computer technician on the road Installs IT products, including system hardware and software, MFD printers, PCs, laptops, printers, cell phones, tablets, single- and multi-processor servers, and wired/wireless networks. Performs account management and maintenance for various applications and systems (e.g., creates or modifies user accounts and permissions, and performs password resets). Provides and constantly updates notes, comments or documentation via the appropriate ticketing systems to track and monitor issues. Communicates with customers at all levels of technical and non-technical expertise. Follows up with end users to provide status updates in accordance with Service Level Agreement (SLA) guidelines. Acts as the first point of escalation for complex and/or high-priority issues, escalating issues they cannot resolve to the appropriate support groups for resolution (Tech L3, Manager, etc.). Follows all standard operating procedures (SOPs) through effective knowledge management. Works collaboratively with people across the organization. Qualifications Valid driving license required Experience: 2 years minimum DEC or AEC in computer science This is a job on the road, so the candidate must have a car for the job. The candidate must be fluent in French (written and spoken) and have a good knowledge of English Advantages Full-time, fixed-term contract Working hours: Monday to Friday 40hrs/week KM’s and expenses reimbursed Salary: $22.00 per hour Vacation, holidays Benefits after probation period...etc. Apply Montreal List of available positions Food Aid Forklift Operator Housekeeping Attendant Forklift operator trainer Quebec Road Technician Electro mechanic Technician Terrebonne Cook Press Operator Terrebonne Road Technician Ottawa Electro mechanic See the complete list

Ce que vous ferez

Install and maintain IT hardware, software, and network equipment for clients while managing user accounts and permissions. Provide technical support and documentation via ticketing systems, escalating complex issues to higher-level support groups.

Exigences

Requires a minimum of 2 years of experience and a DEC or AEC in computer science. Candidates must possess a valid driver's license, a personal vehicle, and be fluent in French and English.

Avantages

• Mileage reimbursement • Expense reimbursement • Vacation • Holidays • Benefits after probation period

Compétences indiquées

• Software Installation · Souhaitée
• Account Management · Souhaitée
• Troubleshooting · Souhaitée
• Network Configuration · Souhaitée

Autres compétences pertinentes

Relevées dans la description du poste. Confirmez les exigences importantes ci-dessus.

• Hardware Installation
• Software Installation
• Network Configuration
• Account Management
• Ticketing Systems
• Customer Communication
• Troubleshooting
• Knowledge Management
• French Fluency
• English Proficiency

Domaines d’emploi

• Technology
• Customer Service & Support
• Consulting