Find your next opportunity

Job details

Desktop Support Technician - Level 2 Fuze Logistics Services is a next generation 3PL headquartered in Montreal, with offices across North America, leveraging cutting-edge technologies and decades of industry expertise to facilitate the transport of freight globally. We're looking for a hands-on, detail-oriented IT professional to join our support team at our Mount-Royal location. As an L2 Desktop Support Technician, you'll handle a day-to-day support tickets, user onboarding/offboarding, hardware provisioning, and software administration across our offices in US and Canada. You'll be a key point of contact for end users and work closely with the IT Manager to keep systems running smoothly. Key Responsibilities: Help Desk & Ticket Management - Triage and resolve service requests via Jira, handling issues ranging from email troubleshooting to account access, termination requests, and application support User Onboarding & Offboarding - Provision laptops, peripherals, and accounts for new hires; revoke access promptly for departing employees Hardware Management - Configure and ship laptops to remote and US-base staff; manage RAM upgrades and peripheral orders (monitors, stands, etc.) across entities License Administration - Track and manage Microsoft 365 and Salesforce licenses Security & Endpoint Management - Administer Sophos endpoint protection, Microsoft Purview encryption, and Meraki network security: assist with cybersecurity compliance documentation Application Support - Support Salesforce, Revenova (TMS), Microsoft 365, and other business applications: create and manage user accounts within these platforms Salesforce Administration - Manage user provision, profiles, roles, and permission sets in Salesforce; assist with basic configuration, license tracking, end end-user support within the platform Documentation - Maintain IT process documentation and knowledge based articles for the team Required Skills & Experience: 3 -5 years of IT Support experience (L1/L2) Proficiency with Microsoft 365 administration (user management, licensing, Purview/encryption) Experience with endpoint security tools (Sophos, Microsoft Defender) Hands-on hardware experience: laptop imaging, RAM upgrades, peripheral setup Comfortable working in a multi-entity, multi-location environment (Canada + US) Strong communication skills and ability to work independently Salesforce administration experience recommended - familiarity with user management, profiles, permission sets, and license tracking in Salesforce Bonus: experience with Revenova TMS, Meraki, or Azure A Few Great Reasons to work at Fuze Logistics: We are a dynamic team, rapidly expanding, offering plenty of immediate room to grow and to make an impact, this is the time to join if you want to be part of an exciting growth with a future for you! We have a friendly, welcoming, teamwork environment that fosters collaboration, our corporate culture is to help each other to succeed as a team, our team supports each other, encourages each other, and plays fair ALL the time, and inspires you to make an impact; Interesting and exciting assignments ranging in size, type and complexity; An “open-door” policy where communication and brainstorming is encouraged; Our salaries are competitive, we are at a convenient location by car (free parking) or by metro, with beautiful offices! If you are dynamic person, with interpersonal skills to interact with multiple areas, drive results and deliver, you are the person for this role! Fuze Logistics Services Inc. is committed to providing equal opportunity for all qualified applicants without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, age, disability, or any other characteristics protected by provincial laws. If you are selected to participate in recruitment, selection and/or assessment process, please advise our Human Resources department of any accommodation(s) needed to ensure your equal participation. Any information collected relating to the accommodation will be addressed confidentially.

What you’ll do

The role involves managing day-to-day IT support tickets, hardware provisioning, and user onboarding/offboarding for offices in the US and Canada. Key duties include administering Microsoft 365, Salesforce, and endpoint security tools to ensure system stability and compliance.

Requirements

Candidates need 3-5 years of L1/L2 IT support experience with proficiency in Microsoft 365 and endpoint security tools. Experience with Salesforce administration and hands-on hardware maintenance is highly recommended.

Benefits

• Free Parking

Listed skills

• Jira · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Microsoft 365 Administration
• Salesforce Administration
• Endpoint Security
• Hardware Provisioning
• Jira
• Sophos
• Microsoft Purview
• Meraki
• Laptop Imaging
• User Onboarding/Offboarding
• Technical Support
• Documentation

Job areas

• Technology
• Customer Service & Support
• Logistics
• Transportation