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Plum helps organizations make better Talent Decisions through the predictive power of psychometric data so every candidate is matched with a role that they have the natural abilities to excel in.  With our recent round of growth funding, we are looking to add a brand new Enterprise Solution Consultant to our current CX team of five. Reporting to the Director of Customer Experience, you?ll be a customer facing technical team member. You will collaborate with a variety of internal teams from Engineering, Product, Sales, and Customer Success through to our enterprise customers. In joining our team, you will get hooked on one of the most strategic problems we are helping enterprise clients to solve, Talent.?  We are a fully remote team of 34 and, while our roots are in Waterloo Canada, we have team members from Vancouver to Texas to New York. Our ideal candidate will be located in Canada or the United States and willing to work East Coast hours.   In case you don?t like reading, apply here by completing your Plum Profile: https://bit.ly/3IMkzeH LET?S CUT TO THE CHASE  Who is an Enterprise Solutions Consultant really?   Possible job duties: You?ll become a subject matter expert in all things Plum and continue to grow your knowledge as the product evolves.  Become an expert in our customer?s systems, e.g. Workday, Greenhouse, SuccessFactors, etc.  Coordinate with Sales team members to guide Plum through integrations questions and demo workflows in the pre-sales process.?  Collaborate with our Customer Success team to on-board and configure integrations of Plum?s software into each customer?s unique ecosystem, while fully owning the process.  Document new or updated support information in knowledge base articles.?  Keep customers informed of problem resolutions, best practices, common implementation methodologies, etc. ? become a trusted advisor Influence and make improvements to the way we support our users and make sure their experience is the best possible.?  Triage bugs and performance incidents, and work toward resolution with the Product and Engineering teams.?    Bottom line you are highly prescriptive, integrations savvy, and customer centric.     THAT'S ME!    WHAT YOU?LL NEED:  Deep knowledge of web-based application architectures.? Experience with common integration patterns, e.g. REST API, webhooks, SAML 2.0, SFTP, etc.  Ability to troubleshoot web applications. Ability to communicate across departments and leverage your leadership skills.? Ability to work independently, prioritize, and communicate effectively.? Ability to multitask and coordinate with internal resources to resolve customer issues.? HR tech, EIM, ATS, and HCM experience an asset, but not required.?    WHO YOU ARE?  You are a customer-centric individual who prides themselves on creating a white glove experience for every stakeholder you deal with.??  You are self-confident, highly motivated, and enthusiastic.?? You show a sense of urgency to drive results, and you have excellent problem-solving skills.? You explain ideas with clear and concise language to customers, including c-suite executives, listening carefully and asking clarifying questions.  You manage conflict in a productive way that contributes to organizational performance. You have emotional and social awareness to align with varying stakeholders and remove blockers.? You are motivated by challenges and incremental wins. You can stay posi