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Company Description Empower Business Systems provides integrated office technology solutions that help organizations increase productivity, strengthen security, and support long-term growth. The company offers a comprehensive range of services, including copiers and printers, computers, phone systems, firewalls, structured cabling, security cameras, and fully managed IT services. The team focuses on delivering reliable and scalable solutions that work seamlessly together, simplifying technology management for clients. Empower Business Systems positions itself as a trusted technology partner, committed to helping businesses operate with confidence in a fast-paced, evolving environment. Empower Business Systems is looking for a motivated, customer-focused Field Service Technician to join our team. If you enjoy troubleshooting, working with electro-mechanical systems, and solving problems for customers, we’d like to hear from you. The Role Travel to customer locations to troubleshoot, repair, and service electro-mechanical equipment. Diagnose issues and replace parts as required. Install and connect devices to customer networks. Perform basic network setup, including printing, scan-to-email, and scan-to-folder. Provide professional, friendly customer service. Work independently while collaborating with our Field Service Technician team. Qualifications Electronic Technician Diploma or equivalent preferred. Hands-on troubleshooting and mechanical skills. Basic computer and networking knowledge. A+ or Network+ certification and/or manufacturer training is an asset. Strong communication, organizational, and problem-solving skills. Positive, team-oriented attitude. What We Offer Competitive compensation based on training and experience. Medical and dental benefits available. Mileage reimbursement. Opportunities for technical training and professional development. Supportive, team-oriented work environment. Requirements Valid Ontario driver’s license. Own reliable, insured vehicle. Must be bondable. Ability to obtain Police Security Clearance. Interested in joining Empower Business Systems? If you’re a hands-on problem solver who takes pride in delivering excellent customer service, we want to hear from you!

What you’ll do

Travel to customer sites to diagnose, repair, and service electro-mechanical equipment. Install devices and perform basic network configurations such as scan-to-email and printing setup.

Requirements

Requires an Electronic Technician Diploma or equivalent and a valid Ontario driver's license with a reliable vehicle. Candidates must be bondable and able to obtain police security clearance.

Benefits

• Medical Benefits • Dental Benefits • Mileage Reimbursement • Technical Training • Professional Development

Listed skills

• Customer service · Preferred
• Problem solving · Preferred
• Communication · Preferred
• Troubleshooting · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Troubleshooting
• Electro-mechanical Repair
• Network Setup
• Customer Service
• Mechanical Skills
• Computer Networking
• Problem Solving
• Communication

Job areas

• Trades
• Technology
• Customer Service & Support
• Engineering
• Retail