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Job summary

The Service Technician is responsible for assessing, maintaining, and repairing hockey equipment, including skate sharpening and gear repairs. They also provide expert advice to customers and ensure all shop equipment and service areas are properly maintained.

Job details

What You'll Do; As a Service Technician at Team Town Sports, you will be the expert on assessing and provide recommendations on maintenance and servicing of our customers’ equipment. You will provide advice and problem solve equipment needs, and then set up and repair. Complete Hockey equipment repairs including skate sharpening, profiling, holder and runner installation, and gear repairs. Maintain all shop equipment and service area. Provide appropriate quotes for services provided. Ensure all required documentation is complete and signed prior to releasing equipment to the customer. Stay up to date on new equipment and fitting and maintenance techniques. What You'll Bring; You are a passionate and knowledgeable about the sports we play in and the equipment we carry. Previous customer service experience is an asset. Previous Service Shop experience is an asset. Excellent communication and interpersonal skills and an ability to build trust. Positive work attitude. Strong attention to detail. AI is used as part of our application review process to assist in screening and assessment. All applications are also reviewed by our recruitment team. This posting is for an open existing role in our organisation. Team Town Sports is an equal opportunity employer committed to providing accommodations for people with disabilities. In accordance with applicable laws, please advise a representative of the Human Resources team of any accommodations needed to ensure fair and equitable access throughout the recruitment and selection process.

What you’ll do

The Service Technician is responsible for assessing, maintaining, and repairing hockey equipment, including skate sharpening and gear repairs. They also provide expert advice to customers and ensure all shop equipment and service areas are properly maintained.

Requirements

The ideal candidate is passionate and knowledgeable about hockey equipment and possesses strong communication and interpersonal skills. Previous experience in a service shop or customer service role is considered an asset.

Listed skills

• Customer service · Preferred
• Problem solving · Preferred
• interpersonal skills · Preferred
• Attention to detail · Preferred
• Communication · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Skate sharpening
• Equipment repair
• Customer service
• Problem solving
• Communication
• Interpersonal skills
• Attention to detail
• Equipment maintenance
• Profiling
• Holder installation
• Runner installation
• Equipment Repair
• Artificial Intelligence
• Customer Service
• Interpersonal Communications
• Relationship Building
• Sharpening
• Detail Oriented

Job areas

• Retail
• Sports & Recreation
• Customer Service & Support
• Trades
• Service Shop Technician
• Precision / Fine Instrument Repairer
• Precision-instrument Makers and Repairers
• Precision Instrument and Equipment Repairers, All Other