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Department IT Location Montreal At Stingray, creativity, collaboration and technological innovation are at the heart of how we work. By joining our team, you’ll grow within a fast-expanding company, surrounded by people passionate about music and technology. We’re looking for a full-time IT Technician to join our technical support (Helpdesk) team. Reporting to the Senior Manager, IT Operations, you’ll help deliver an exceptional service experience to our teams. If you enjoy solving problems, helping people and working with a range of technologies, we’d love to meet you! Your day-to-day Manage and respond to technical support requests from our Montreal head office and all Stingray satellite offices (travel possible 2–3 times per year) Analyze and resolve hardware and software issues across various platforms and technologies, including meeting room equipment (videoconferencing) Install, configure, maintain and upgrade employee workstations, laptops and phones Create and update technical documentation On-site work 4 days/week, up to 5 days depending on business needs or events Your Qualifications Technical diploma (DEC) or AEC in computer science 3+ years of relevant experience in an equivalent role Solid experience installing, configuring and maintaining desktops, laptops, printers, IP phones and audiovisual equipment Proficiency with Microsoft Windows and macOS operating systems Proficiency with the Office O365 suite Good knowledge of Active Directory (groups, users, objects) Fluency in French and English, both spoken and written, in order to support teams in Montreal and at our satellite offices Excellent interpersonal skills Organized, autonomous and self-motivated Able to see objectives and initiatives through to completion Comfortable in an informal, fast-paced work environment Able to identify and defuse situations requiring urgent attention 24/7 technical support schedule shared across the team, occasionally requiring after-hours interventions What will set you apart Good knowledge of device management tools such as Intune and JAMF Scripting knowledge (PowerShell) is an asset Knowledge of security and networking concepts and troubleshooting tools Experience in a technical helpdesk environment and with a ticketing system, e.g. Jira, ServiceNow, Remedy, ZenDesk (Jira knowledge an asset) The team you'll be joining A team of 8 IT enthusiasts (including the IT procurement team) We work collaboratively and have fun doing it, supporting Stingray’s operations Life at Stingray A cool office in Montreal, just steps from the Old Port and the Lachine Canal bike path Stingray café with breakfasts, lunches and snacks offered every day A subsidy for your OPUS card to make your commutes easier Shares purchase plan (with a contribution from Stingray) Full access to the Dialogue virtual healthcare platform Free fitness classes offered weekly Access to private consultations on nutrition and wellness Free language classes, training and access to the latest AI technologies and platforms to boost your productivity and creativity Summer hours Milestones celebrated with our loyalty program 5@7 and vibrant social events And much more! We leverage AI‑supported tools to assist with the initial review of applications. These tools do not replace human judgment—final decisions are made by our recruitment teams. Montreal-based Stingray Group is a leading music, media and technology company with over 1,200 employees worldwide. Our offices are located in the Old Port of Montreal just minutes from the Lachine Canal bike path, a prime location for picnics or a jog at lunch time. Stingray supports the principles of Employment Equity and is committed to ensuring our workforce is representative of the communities we serve and in which we operate. Women, Aboriginal peoples, persons with disabilities and visible minorities are encouraged to apply and to self-identify so we can work towards full representation of those groups within our company. Not the job for you? Go to jobs.stingray.com to consult other available positions and learn more about Stingray, we’re always on the lookout for new talent. Share this opportunity Facebook LinkedIn Email Copy Link Apply now "*" indicates required fields Name* First Last Phone* Email* Your Location* Salary expectations* Upload Cover Letter & CV/Resume* Drop files here or Accepted file types: pdf, doc, docx, Max. file size: 128 MB. Portfolio Linkedin Profile URL How did you hear about this position?* Career SiteLinkedInEmployee referralIndeedGlassdoorEventsPress / MediaMeetupGithubFirst Nations JobOther Canada* I confirm that I am legally authorized to work in Canada* Consent* By using this form you agree with the storage and handling of your data by this website*

What you’ll do

Manage and resolve technical support requests for the Montreal head office and satellite locations. Install, configure, and maintain workstations, laptops, phones, and videoconferencing equipment.

Requirements

Requires a technical diploma (DEC or AEC) in computer science and over 3 years of relevant experience. Proficiency in Windows, macOS, Office 365, and bilingualism in French and English are essential.

Benefits

• Free Breakfasts, Lunches and Snacks • OPUS Card Subsidy • Shares Purchase Plan • Dialogue Virtual Healthcare Platform • Free Weekly Fitness Classes • Nutrition and Wellness Consultations • Free Language Classes • Training and AI Technology Access • Summer Hours • Loyalty Program • Social Events

Listed skills

• Jira · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Technical Support
• Hardware Troubleshooting
• Software Installation
• Windows OS
• macOS
• Office 365
• Active Directory
• Audiovisual Equipment
• Intune
• JAMF
• PowerShell
• Networking
• Jira
• French Fluency
• English Fluency
• Technical Documentation

Job areas

• Technology
• Customer Service & Support
• Creative & Media