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Company Description Recognized as the #1 Best Canadian Hotel in Travel + Leisure's 2025 and 2026 World's Best Awards, Fairmont Empress is located in Victoria, BC, overlooking the city's sparkling Inner Harbour. A Forbes recommended and MICHELIN key hotel that offers 431 beautifully appointed guest rooms and suites, Fairmont Spa with signature West Coast experiences, and Q at the Empress featuring Pacific Northwest cuisine, an award-winning wine list, and regionally focused cocktail culture. World-famous Tea at the Empress is served in the Lobby Lounge with stunning harbour views. The magnificent property completed a $60+ million restoration in 2017 that celebrated its proud history while moving the hotel into a new era of modern luxury and transforming the iconic property into a must-visit destination. In 2023, the property introduced a revamped Fairmont Gold Experience, including a major renovation to the Fairmont Gold floor. 88 Fairmont Gold rooms and a newly renovated lounge are ready to accommodate guests. Located on Vancouver Island, Canada's Castle on the Coast is the ideal starting point to explore British Columbia's stunning natural and expansive beauty. Historic Hotels Worldwide recognizes the property's prestigious grounds as the Top 25 Most Magnificent Gardens in the World. Job Description What is in it for you: Employee benefit card offering discounted rates at Accor properties worldwide Exclusive Employee and Friends & Family Discounts at Fairmont Empress Exclusive access to the Pacific Northwest Food & Beverage Discount Program with 50% off at our dining destinations in Vancouver, Victoria, and Whistler Opportunity to develop your talent and grow within your property and across the world! Complimentary meal during your shift through our Colleague Dining Program Complimentary uniform laundering Access to our comprehensive benefits and wellness programs, including extended healthcare benefits and RMT, dental, vision, and complimentary counseling, wellness sessions, financial and family planning through Greenshields Access to our company-matched Defined Contribution Pension Plan (DCPP) Opportunity to develop your talent through coaching and our Leadership Mentoring Programs Hourly rate + estimate range commission: 45 to $51 What You Will Be Doing Consistently offer professional, friendly and engaging service Perform massage and body treatments while maintaining the clients comfort at all times Perform 30, 45, 60 and 90 minute massage and body treatments Ensure individualized guest service through acknowledging and responding to their needs and expectations Maintain an ample supply of massage oils, towels, sheets, and other necessary supplies in a neat and orderly fashion within the massage work area Maintain a clean and neat work environment at all times, ensuring all equipment is in safe working order Actively participate in other areas of the Spa Operation such as product knowledge and retail sales Ensure awareness of current trends in body treatments Assist guests regarding hotel facilities in an informative and helpful way Follow departmental policies and procedures Follow all safety and sanitation policies Other duties as assigned Qualifications Your experience and skills include: Previous experience in a Spa preferred Certification from an accredited school of Massage required All professional licenses are to be current Excellent communication and organizational skills Strong interpersonal and problem solving abilities Highly responsible & reliable Ability to work cohesively as part of a team Ability to focus attention on guest needs, remaining calm and courteous at all times Additional Information Physical Aspects of Position (include but are not limited to): Frequent standing and walking. Frequent bending and kneeling. Occasional lifting and carrying up to 20lbs. Occasional pushing and pulling. Visa Requirements: Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization. Your team and working environment: Welcome to Canada’s Castle on the Coast. The Empress Hotel sits proudly at the centre of culture and history in Victoria, British Columbia. This is the best of all worlds – where contrast meets distinction, opulence blends harmoniously with the understated and fabled history meshes with contemporary affairs. This award-winning Victoria hotel and National Historic Site is an alluring blend of classic and contemporary, vintage and cutting-edge: Where Modern meets Iconic. Come join our wonderful team of hospitality experts! Our Commitment To Diversity & Inclusion We are an inclusive company and our ambition is to attract, recruit and promote diverse talent. Why work for Accor? We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities. By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/ Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS

What you’ll do

Perform professional massage and body treatments of varying durations while ensuring guest comfort and individualized service. Maintain a clean work environment and assist with spa operations, including retail sales and product knowledge.

Requirements

Requires certification from an accredited massage school and current professional licenses. Previous spa experience is preferred along with strong interpersonal and organizational skills.

Benefits

• Employee Benefit Card • Hotel Discounts • Food & Beverage Discount Program • Career Development Opportunities • Complimentary Shift Meals • Complimentary Uniform Laundering • Extended Healthcare Benefits • RMT • Dental Insurance • Vision Insurance • Complimentary Counseling • Wellness Sessions • Financial and Family Planning • Company-matched Defined Contribution Pension Plan • Leadership Mentoring Programs

Listed skills

• Time management · Preferred
• Teamwork · Preferred
• Problem solving · Preferred
• Organization · Preferred
• interpersonal skills · Preferred
• Communication · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Massage Therapy
• Body Treatments
• Guest Service
• Retail Sales
• Communication
• Organization
• Problem Solving
• Interpersonal Skills
• Teamwork
• Time Management

Job areas

• Hospitality
• Healthcare
• Customer Service & Support