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Reporting to the Manager, Field Service, you will support the Direct Sales Division Technical team by providing pre-sales support Solutions Consultants regarding software solutions. You will perform installs, support Canon software solutions in the field, and provide IT support for network customers. Key Responsibilities Provide network support to customers Install Canon and 3rd Party software solutions for customers and provide support Provide third-level support to Technicians in the field Install and support software solutions in our showrooms Support Solutions Consultants with pre-sale functions to develop customer solutions and scope of work To Succeed, You Will Need Post-Secondary education in Electronics or Computer Science Minimum 5 years experience in a similar role Valid MCSE certification or equivalent or role base Microsoft Expert Certification (e.g Azure Solutions Architect Exoert, MS 365 Enterprise Administrator Expert, Cybersecurity Architect Expert, windows Server Hybrid Administrator) In-depth knowledge of Microsoft technologies, Mac OS, Linux, and Unix to install and connect Canon solutions Excellent equipment operation skills (Canon MFPs/SFPs or other manufacturers) Experience troubleshooting network and software issues Process and project management skills to develop scopes of work, installation plans, and coordinate with multiple departments and customers Why Join? VIRTUAL WORK This position offers a Virtual work schedule. You will be 100% remote and not required to report to the office unless there is a specific business need (work schedules and office reporting requirements may change from time to time based on business needs) When working from home, a reliable internet connection is required. Remote work is supported with cloud-based applications and collaboration tools Benefits Comprehensive health coverage plan that includes medical, dental and vision Life insurance, disability and wellness programs Vacation, Paid Personal Time and Sick days Matching RRSP contribution & Profit-Sharing Program Tuition Assistance Program for professional continuing education Discounts on Canon products, retailers, memberships and more! EMPLOYEE PERKS Employee referral program Inspire Program, online peer-to-peer recognition for redeemable points on hundreds of products Community involvement A (1) current vacancy exists. This is a Union position. Compensation is $49.15/h, per the collective agreement. Canon has been at the forefront of digital imaging innovation for more than 80 years. Since 1973, Canon Canada has been the leading provider of consumer, business and professional digital imaging solutions to Canadians. At Canon Canada, we've established a diverse culture that's made us a respected and successful industry leader. Canon's corporate philosophy is Kyosei: all people, regardless of race, religion or culture, harmoniously living and working together into the future. We have been recognized by Forbes as one of Canada's best employers for diversity. We are committed to environmental sustainability and have established programs that support our Kyosei philosophy and Environmental Charter. Since 2019, Canon Canada has been named one of Canada's Greenest Employers, an award that recognizes employers leading the way in creating a culture of environmental awareness. We offer comprehensive health and wellness benefits, learning and development opportunities, recognition programs and other perks. We want your career with us to be a journey, and we provide the tools to help you contribute and succeed from Day 1. As an equal opportunity employer, we welcome applications from all backgrounds and are committed to supporting and celebrating the diversity in our workforce. While we appreciate all applicant submissions, only those considered to be most qualified will be contacted for further assessment. Canon Canada is proud to provide accommodation(s) during the recruitment process. For applicants requiring accommodation in the recruitment and assessment process and when hired, please contact us at [email protected] or at 1-855-531-3850 or 905-863-8713. To learn more about Canon Canada, visit careers.canon.ca.

What you’ll do

Provide network and software installation support for Canon solutions and third-party software for customers. Support Solutions Consultants with pre-sales functions and provide third-level technical support to field technicians.

Requirements

Requires post-secondary education in Electronics or Computer Science and at least 5 years of similar experience. A valid MCSE or equivalent Microsoft Expert Certification is required along with deep knowledge of various operating systems.

Benefits

• Medical Insurance • Dental Insurance • Vision Insurance • Life Insurance • Disability Programs • Wellness Programs • Vacation • Paid Personal Time • Sick Days • Matching RRSP Contribution • Profit-Sharing Program • Tuition Assistance Program • Employee Discounts

Listed skills

• Software Installation · Preferred
• Linux · Preferred
• Project management · Preferred
• Technical Support · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Network Support
• Software Installation
• IT Troubleshooting
• Microsoft Technologies
• Mac OS
• Linux
• Unix
• Project Management
• Scope of Work Development
• Equipment Operation
• Pre-sales Support
• Technical Support

Job areas

• Technology
• Customer Service & Support
• Engineering
• Retail