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Job summary

The Retail Sales Technician is responsible for processing sales transactions, managing cash, and providing excellent customer service at the resort shop. They also handle inventory tasks, including receiving merchandise, restocking shelves, and maintaining a clean, inviting shop environment.

Job details

RED Mountain Resort is hiring a Retail Sales Technician for the 2026/27 winter season! The Retail Technician is responsible for handling all retail sales at Piste Off with a mandate to provide exemplary customer service. MAJOR RESPONSBILITIES * POS Sales Processing/Paper Handling * Process all sales transactions in a friendly and efficient manner * File forms, vouchers and documents in appropriate locations * Accurate and efficient cash handling, balance end of day cash-outs * Customer Service * Provide customers with excellent service and a memorable shopping experience * Possess good product knowledge – know what you are selling * Keep the shop environment upbeat and comfortable * Answer phones & reply to work emails * Be able to answer questions about Red Mountain Resort services and on-mountain activities * Inventory & Merchandising * Ensure environment is always clean, tidy, attractive, and inviting * Receive merchandise, reconcile with packing slip & tag stock * Note inventory levels; inform supervisor re: low stock items * Be aware of backroom stock availability * Re-stock shelves and racks as required * Be alert and help to prevent any loss of merchandise KEY KNOWLEDGE, SKILLS AND ABILITIES Education * High School diploma minimum * Post secondary education an asset Experience * Ski industry/retail experience * Good retail product knowledge * Knowledge of Red Mountain Resort, Rossland and their history * Cash handling experience required * Retail shop experience required * Experience with POS software * Proficiency with Excel & Word * Able to troubleshoot computer problems Physical and Other Requirements * Ability to lift at least 50 lbs. * Ability to work on your feet for long period of time * Ability to carry stock up several flights of stairs Skills and Abilities * Professional, friendly & outgoing demeanor * Respects and supports company policies and procedures * Willingness to help fellow employees & be part of the team * Good attention to detail * Conforms to Red Sports employee code of conduct/appearance requirements * Exceptional interpersonal skills * Good team player * Customer service-oriented * Accuracy and efficiency in transaction processing and cash handling * Excellent multi-tasking skills * Able to maintain friendly, professional attitude in a high-pressure environment. The wage for this position is $18.25/hour.

What you’ll do

The Retail Sales Technician is responsible for processing sales transactions, managing cash, and providing excellent customer service at the resort shop. They also handle inventory tasks, including receiving merchandise, restocking shelves, and maintaining a clean, inviting shop environment.

Requirements

Candidates must have a high school diploma and previous retail or ski industry experience. Proficiency with POS software, Excel, and Word is required, along with the physical ability to lift 50 lbs and work on their feet.

Listed skills

• Customer service · Preferred
• Teamwork · Preferred
• Product Knowledge · Preferred
• Attention to detail · Preferred
• Cash handling · Preferred
• Microsoft Excel · Preferred
• Communication · Preferred
• Multi-Tasking · Preferred
• Troubleshooting · Preferred
• Microsoft Word · Preferred
• Inventory management · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Retail sales
• Customer service
• Cash handling
• POS software
• Inventory management
• Merchandising
• Product knowledge
• Multi-tasking
• Communication
• Excel
• Word
• Troubleshooting
• Attention to detail
• Teamwork
• Product Knowledge
• Cash Handling
• Professionalism
• Software Proficiency
• Lifting Ability
• Stocking Merchandise
• Customer Service
• Sales
• Selling Techniques
• Interpersonal Communications
• Multitasking
• Retail Sales
• Troubleshooting (Problem Solving)
• Transaction Processing (Business)
• Detail Oriented

Job areas

• Retail
• Customer Service & Support
• Sports & Recreation
• Hospitality
• Retail Technician
• Sales Representative (General)
• Commercial Sales Representatives
• Sales Representatives of Services, Except Advertising, Insurance, Financial Services, and Travel