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Job summary

The Service Technician performs complex diagnostics, maintenance, and repairs on heavy equipment while providing leadership support to shop staff. They are responsible for mentoring apprentices, coordinating work assignments, and ensuring high-quality service delivery and customer satisfaction.

Job details

Brandt Tractor Ltd is currently seeking a Service Technician for our Grande Prairie - Construction and Forestry location. The Service Technician is responsible for independently performing basic to complex diagnostics, service maintenance and repair work on customer and/or dealer owned equipment efficiently. They are also responsible for providing leadership support to the shop by assisting in coordinating work assignments, mentoring staff, and ensuring customer satisfaction. WHO WE ARE Brandt is a customer driven company, privately owned and family run, strengthened by diversification and succeeding through specialization. We operate over 170 locations across Canada, the USA, Australia, and New Zealand. For nine decades, the people of Brandt have stood shoulder-to-shoulder with the hardworking people that we serve. And really, there’s no place we’d rather be because just like them, it’s when we’re working hard and getting things done that we’re at our best. Our success is driven by a passionate belief in the unlimited potential of our company and the ultimate success of our customers and we act on that belief every single day. That’s Powerful Value, Delivered. WHAT YOU WILL BE RESPONSIBLE FOR Financial Performance * Operate within established budgets and approvals to support branch financial goals. * Maintain high productivity, efficiency, and gross margin levels to positively contribute to overall branch performance. * Achieve and uphold a 98% quality of work metric by completing repairs correctly the first time, reducing rework and enhancing customer satisfaction. Diagnostic and Repair Services * Perform diagnostics on power equipment to accurately identify repair needs and minimize downtime. * Diagnose, disassemble, assemble, and repair mechanical, electrical, and hydraulic systems to restore equipment functionality. * Conduct customer, manufacturer, and regulatory inspections to ensure compliance with quality and safety standards. * Perform preventative maintenance tasks including fluid and filter changes, battery testing, brake adjustments, and lubrication to extend equipment life. * Execute advanced mechanical repairs such as engine and transmission diagnosis, repair, or replacement to resolve complex issues. Work Systems and Procedures * Maintain up-to-date product knowledge relevant to equipment and industry standards. * Keep work area clean, neat, and safe to ensure efficiency and compliance with OH&S standards. * Follow proper procedures for hazardous waste disposal and other safety protocols. * Adhere to service guidelines set by management to ensure consistent, quality service delivery. * Participate in ongoing training programs including industry-specific technology updates. * Maintain and care for departmental tools, equipment, and vehicles. * Mentor and oversee apprentices to support their skill development and professional growth. Leadership and Support * Assist in assigning jobs and work areas to shop staff based on skills and workload to maximize team productivity. * Support repair order appraisal and review to ensure accuracy and appropriate job allocation. * Direct and assist technicians and apprentices in diagnosing and resolving equipment issues to improve repair effectiveness. * Approve equipment release for delivery when authorized to. * Report customer complaints to the Shop Foreman or Service Manager for prompt resolution. * Coordinate and assist in conducting quarterly safety meetings to promote workplace safety. * Act as Shop Foreman in their absence to maintain leadership and operational continuity. * Provide performance feedback for technicians and staff to the Service Manager, aiding in employee development. * Other duties as assigned. WHAT WE LOOK FOR * Trade qualification (Heavy Equipment, Agriculture, Truck/Transport). * 5+ years’ experience as a Heavy Equipment Technician. * Knowledge of mechanical, electrical, and hydraulic systems. * Possess computer and technical aptitude and knowledge for diagnostics and calibration work. * Possess strong time management skills to perform under pressure. * Possess strong communication skills, both written and oral. * Possess a commitment to high quality customer service. * Ability to work multiple shift patterns. * Ability to lead a team. * Class 1 driver’s license considered an asset. * Forklift license considered an asset. WHAT WE OFFER * Competitive compensation: we offer competitive wages that recognize your skills, experience, and contributions. * Continuous Learning: through on-the-job training and educational opportunities. * Opportunities for advancement within a growing company that values initiative and teamwork. * Comprehensive benefits coverage: including health, dental, insurances, and more to support your and your family’s wellbeing. * Retirement savings programs: Company matching pension and RRSP programs to help you invest in your future. When you work for Brandt, we work for you. It’s as simple as that.

What you’ll do

The Service Technician performs complex diagnostics, maintenance, and repairs on heavy equipment while providing leadership support to shop staff. They are responsible for mentoring apprentices, coordinating work assignments, and ensuring high-quality service delivery and customer satisfaction.

Requirements

Candidates must possess a trade qualification in heavy equipment, agriculture, or truck/transport, along with at least 5 years of relevant experience. Strong technical knowledge of mechanical, electrical, and hydraulic systems is required, as well as the ability to lead a team.

Benefits

• Competitive wages • On-the-job training • Educational opportunities • Health insurance • Dental insurance • Retirement savings programs • Company matching pension • RRSP programs

Listed skills

• Time management · Preferred
• Customer service · Preferred
• Leadership · Preferred
• Safety Compliance · Preferred
• Communication · Preferred
• Troubleshooting · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Heavy equipment maintenance
• Mechanical diagnostics
• Hydraulic systems
• Electrical systems
• Preventative maintenance
• Leadership
• Mentoring
• Time management
• Communication
• Customer service
• Troubleshooting
• Calibration
• Safety compliance
• Team coordination
• Technical aptitude
• Product Knowledge
• Hazardous Waste Disposal
• Continuous Development
• Industry Standards
• Battery Testing
• Forklift Certification
• Valid Driver's License
• Lubrication
• Agriculture
• Budgeting
• Management
• Customer Service
• Heavy Equipment
• Training And Development
• Forestry
• Gross Margin
• Mentorship
• On-The-Job Training
• Safety Standards
• Transmission
• Time Management
• Coordinating
• Workplace Safety
• Teamwork
• Technical Acumen

Job areas

• Trades
• Construction
• Manufacturing
• Management & Leadership
• Agriculture
• Lead Technician
• Precision / Fine Instrument Repairer
• Precision-instrument Makers and Repairers
• Precision Instrument and Equipment Repairers, All Other