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Position Summary Must adhere to the Alcohol and Gaming Commission of Ontario, and other applicable laws and regulations. Assist in maintaining good public relations with customers and an open door policy with all employees. Comply with safety and security standards of the casino and complying with pre-determined internal control procedures. Is responsible for the maintenance and repair of all slot machines and related equipment. Key Accountabilities * Is responsible for the maintenance and repair of all slot machines and related casino equipment. * Is responsible to ensure that all applicable Internal Control Manual policies and procedures pertaining to slot machines are strictly adhered to. * Perform Jackpot inspections as outlined by the Internal Control Manual by verifying the Slot Machine has not been tampered with. * Is responsible to convert, move and install slot machines and casino related equipment as required. * Maintain a high level of knowledge on the different slot machines. * Promote and maintain the utmost integrity and the highest caliber of customer service. * To respect all customers, employees and Stakeholders. * Maintain general awareness of gaming operation at all times and comply with security policies and procedures in order to secure company assets. * Maintain a clean and safe work environment. Comply with safety procedures including use of required safety equipment and identify unsafe practices or conditions. * Additional or different responsibilities or duties, which are consistent with the position summary, may be assigned at the discretion of position’s supervisor. * Performs other duties as assigned Education and Qualification Requirements * Requires a High School diploma or comparable combination of equivalent working experience and education with a background in electronics. * Requires experience in the related field of one (1) or more years and hands-on working experience in a slot operations area and electronics area. * Possess strong organizational, interpersonal, analytical, communication and managerial skills. * Requires working knowledge of computer software packages and the ability to troubleshoot electronic equipment. * Must be able to lift and/or carry up to 50 lbs. without restriction and move machines weighing 100-800 pounds using proper equipment. * The noise level in the work environment is usually moderate but will escalate during periods of peak business. * The employee is regularly required to stand, walk, bend from the waist, squat, get on knees, sit on floor and get up off the floor unassisted, use hands to finger, handle or feel objects, reach with hands and arms. * Requires Registration as a Category 2 Gaming Assistant through the AGCO. * Bilingual (English/French) is an asset but not required Work Environment Considerations * Fast paced with multiple priorities, deadlines and deliverables; exposure to some conflict, distress and noise; * This role requires a flexible schedule that adapts to the business needs of a 24-hour operation; will have non-traditional work hours including evening and weekend shifts. Great Canadian Entertainment is committed to diversity, equity and inclusion and we welcome all qualified applicants to apply to join our team of unique contributors. We accommodate people with disabilities throughout the recruitment and selection process and applicants are encouraged to advise Human Resources in advance if an accommodation is required. We thank all applicants for their interest and will contact those qualified to continue in the recruitment process. Artificial intelligence may be used to select applicants in our processes. All hiring decisions are made by humans.

What you’ll do

Responsible for the maintenance, repair, installation, and movement of slot machines and related casino equipment. Ensures strict adherence to internal control policies and performs jackpot inspections to maintain gaming integrity.

Requirements

Requires a high school diploma or equivalent with a background in electronics and at least one year of relevant experience. Must be able to lift up to 50 lbs and obtain Category 2 Gaming Assistant registration through the AGCO.

Listed skills

• Customer service · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Slot machine maintenance
• Electronics repair
• Troubleshooting
• Internal control procedures
• Jackpot inspections
• Customer service
• Safety compliance
• Analytical skills
• Organizational skills
• Communication skills
• Computer software proficiency
• Lifting Ability
• Bilingual (French/English)
• Safety Procedures
• Artificial Intelligence
• Internal Controls
• Customer Service
• Communication
• Public Relations
• Operations
• Security Policies
• Troubleshooting (Problem Solving)

Job areas

• Trades
• Hospitality
• Security & Safety
• Technology
• Slot Technician
• Gaming Worker
• Bookmakers, Croupiers and Related Gaming Workers
• Gambling Service Workers, All Other