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<b>Job Description</b><br><span id="spandesc"><ul dir="ltr"><li class="font-claude-response-body whitespace-normal break-words pl-2">Full-time, 40 hrs/week<br/></li><li class="font-claude-response-body whitespace-normal break-words pl-2">In-office, Concord, Vaughan<br/></li><li class="font-claude-response-body whitespace-normal break-words pl-2">CAD$80-100K<br/></li><li class="font-claude-response-body whitespace-normal break-words pl-2">Applicants must be legally eligible to work in Canada<br/></li></ul><h3>About The Role<br/></h3><div>Customerization is and Ontario based IT company building business systems ? from Zoho CRM/ERP implementations to fully custom solutions ? for clients ranging from 30 to 1,000 employees. We are looking to fill a combined 'Business Analyst &amp; Project Manager' role: you'll gather client requirements and design optimal tech solutions, and plan and lead delivery through to launch.<br/></div><div><br/></div><h3 dir="ltr">What You'll Do<br/></h3><p class="font-claude-response-body break-words whitespace-normal" dir="ltr"><b>Business Analysis</b><br/></p><ul dir="ltr"><li class="font-claude-response-body whitespace-normal break-words pl-2">Understand and analyze client business processes, available resources, documentation, and more<br/></li><li class="font-claude-response-body whitespace-normal break-words pl-2">Gather and document requirements through workshops, and structured discovery sessions<br/></li><li class="font-claude-response-body whitespace-normal break-words pl-2">Design technology solutions in collaboration with our technical/dev team ? spanning Zoho CRM, ERP, custom-built applications, and integrations<br/></li><li class="font-claude-response-body whitespace-normal break-words pl-2">Support technical pre-sales: run solution demos, contribute to proposals<br/></li><li class="font-claude-response-body whitespace-normal break-words pl-2">Serve as the primary client-facing point of contact throughout engagements<br/></li></ul><p class="font-claude-response-body break-words whitespace-normal" dir="ltr"><b>Project Delivery</b><br/></p><ul dir="ltr"><li class="font-claude-response-body whitespace-normal break-words pl-2">Define project scope, budget, phases<br/></li><li class="font-claude-response-body whitespace-normal break-words pl-2"><span>Groom tasks and manage&nbsp;concurrent projects in the PM software</span><br/></li><li class="font-claude-response-body whitespace-normal break-words pl-2">Monitor timelines, budgets, progress, quality, and risks across multiple concurrent projects<br/></li><li class="font-claude-response-body whitespace-normal break-words pl-2">Lead developers and system configurators day-to-day<br/></li><li class="font-claude-response-body whitespace-normal break-words pl-2">Configure, customize, or develop solutions on your own, where reasonable<br/></li><li class="font-claude-response-body whitespace-normal break-words pl-2">Client communications<br/></li><li class="font-claude-response-body whitespace-normal break-words pl-2">Produce clear technical and business documentation<br/></li><li class="font-claude-response-body whitespace-normal break-words pl-2">Test and validate delivered solutions<br/></li><li class="font-claude-response-body whitespace-normal break-words pl-2">Build training materials and run client training sessions<br/></li></ul></span><br/><span id="spanreq"><h3>Requirements</h3><p class="font-claude-response-body break-words whitespace-normal" dir="ltr"><b>Must-haves</b><br/></p><ul dir="ltr"><li class="font-claude-response-body whitespace-normal break-words pl-2">A degree or diploma in Computer Science, IT, or a related technical field ? you need to understand tech and dev fundamentals, not just the business side<br/></li><li class="font-claude-response-body whitespace-normal break-words pl-2">Experience implementing business applications (CRM, ERP, or similar) ? including business process mapping and data modeling<br/></li><li class="font-clau