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Job summary

The technician assists with needs analysis, training logistics, and the delivery of skills development programs. They also provide technical support for operational issues and help maintain software and automated processes to improve service quality.

Job details

As a training and skills development technician, you assist with needs analysis as well as training logistics and delivery. You help with quality assurance throughout the product/service delivery process. You serve as technical collaborator and provide discipline-specific support for your unit’s activities, initiatives and processes. The ability to tailor your approach as needed is therefore essential. You research and analyze processes, information management and data processing. You draw on your sound decision-making skills to solve technical problems and help develop and improve methods and procedures. More specifically, you will be required to: Provide technical support for operational issues Serve as an internal resource person and provide operational support to continually improve service. Help roll out and maintain software and manual and automated processes. Train users Help prepare technical notes to enhance the skills and knowledge of users Help practitioners follow procedures and use your unit’s tools and systems What we offer* Competitive salary and annual bonus 4 weeks of flexible vacation starting in the first year Defined benefit pension plan that provides predictable, stable income throughout retirement Group insurance including telemedicine Reimbursement of health and wellness expenses and telework equipment * Benefits apply based on eligibility criteria. #LI-Hybrid What you bring to the table College diploma in a related field A minimum of two years of relevant experience Please note that other combinations of qualifications and relevant experience may be considered Proficiency in French, both oral and written, due to the nature of the duties or work tools or because the position involves interactions with French-speaking partners, members and/or clients Advanced proficiency of English due to the nature of the duties or work tools or because the position involves interactions with English-speaking partners, members and/or clients Action oriented, Customer Focus, Decision quality, Differences, Nimble learning, Situational adaptability Equity, Diversity, Inclusion and Accessibility At Desjardins, we believe in equity, diversity and inclusion. We're committed to welcoming, respecting and valuing people for who they are as individuals, learning from their differences, embracing their uniqueness, and providing a positive workplace for all. At Desjardins, we have zero tolerance for discrimination of any kind. We believe our teams should reflect the diversity of the members, clients and communities we serve. If there's something we can do to help make the recruitment process or the job you're applying for more accessible, let us know. We can provide accommodations at any stage in the recruitment process. Just ask! Trade Union (If applicable) DSF-QC-FISA (00002) (2015-01-01 - ) Job Family Human resources (FG) Unposting Date 2026-09-23

What you’ll do

The technician assists with needs analysis, training logistics, and the delivery of skills development programs. They also provide technical support for operational issues and help maintain software and automated processes to improve service quality.

Requirements

Candidates must hold a college diploma in a related field and possess at least two years of relevant experience. Proficiency in both English and French is required due to the nature of the interactions with partners and clients.

Benefits

• Competitive salary • Annual bonus • 4 weeks of flexible vacation • Defined benefit pension plan • Group insurance • Telemedicine • Reimbursement of health and wellness expenses • Telework equipment

Listed skills

• Technical Documentation · Preferred
• Quality assurance · Preferred
• Decision Making · Preferred
• Process Improvement · Preferred
• Technical Support · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Needs analysis
• Training logistics
• Quality assurance
• Technical support
• Process improvement
• Data processing
• Information management
• Software maintenance
• User training
• Technical documentation
• Operational support
• Decision making
• Action oriented
• Customer focus
• Situational adaptability
• Nimble learning
• Action Oriented
• Experimental Learning
• Needs Assessment
• Research
• Adaptability
• Technical Support
• Automation
• Decision Making
• Customer Service
• Data Processing
• English Language
• Foreign Intelligence Surveillance Act
• French Language
• Information Management
• Quality Assurance
• Telehealth

Job areas

• Human Resources
• Education
• Technology
• Administrative
• Director of Competency Development
• Technical Consultant / Analyst
• Systems Analysts
• Computer Occupations, All Other