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Job summary

Set up, operate, monitor, and break down basic audiovisual systems for events while ensuring equipment works properly and customers' needs are met. Troubleshoot technical issues, follow venue safety and company procedures, coordinate equipment and paperwork, and support revenue through upselling and invoice completion.

Job details

Position Overview A Technician is responsible for the set up and operation of basic / small-scale audiovisual systems in a hospitality environment while ensuring complete customer satisfaction. This position reports to an Operations Manager, Operations Director or Director, Event Technology. Key Job Responsibilities Equipment Operation Ensures a flawlessly executed event through accurate and timely setup, operation, and breakdown of basic audiovisual equipment as listed in the technical qualifications section. Customer Service Strives to exceed the expectations and needs of internal and external customers. Maintains a positive relationship with all clients through effective communication. Meets with guests on site to ensure that their needs are met, and the equipment setup is working properly. Monitors events and checks in on customers throughout the day. Understands and fosters the hotel or client relationship. Technical Ability Understands the technical aspects of the job and demonstrates basic operational ability to troubleshoot and problem solve with equipment and software issues. Handles equipment challenges and changes in a timely and professional manner. Follow all venue safety requirements and supplier protocols. Systems Knowledge Understands company processes, follows procedures and completes systems entry and paperwork accurately. Uses the equipment sheets to determine the equipment scheduled for set up and for strike. Interacts with other staff and outside vendors for equipment. Increases revenue by utilizing floor up-selling techniques. Works with clients to finalize invoices. Completes order entries in Navigator, as needed. Load, unload, or store gear and equipment, as needed. Preparing, labeling, and scanning equipment, as needed. Job Qualifications High School Diploma required. Associate degree is preferred Achieve Technical Level 3 Certification per Encore Technical Skillset Matrix within 180 days (Technical Skill Set Matrix or @Encore/HR/Global Learning) 1 year of customer service or hospitality experience is preferred 1 year of audio-visual experience or equivalent in educational environment is preferred A valid driver’s license is required for team members that may operate Company vehicles Additional DOT requirement may need to be met if applicable Must be able to lift 50 lbs. Competencies Deliver World Class Service Hospitality Ownership Do The Right Thing Instills Trust Safety Conscious Drive Results Action Oriented See The Big Picture Tech Savvy Value People Communicates Effectively Hourly Pay Range: $20.00 - $24.50 The compensation offered for this role is determined based on the qualifications outlined in the job posting for the specified location. Final compensation is based on a number of factors including location, travel, relevant work experience, or particular skills and expertise. In addition, some positions may be eligible for other compensation such as potential overtime, bonuses or incentives. We use artificial intelligence (AI) tools to help screen and/or assess applications for this role. These tools analyze information you provide (for example, your résumé or answers to questions using the chat to apply feature) to support our hiring team’s review. All hiring decisions include human judgment. For more information on our Competency Group, refer to the Competency Based Talent Management page on Encore Connect by searching for the title or copy & pasting this URL Link (https://psav.sharepoint.com/sites/HR/SitePages/Competency-Supported-Talent-Management.aspx). Hotel Work is performed in a hotel/convention center environment with moderate exposure to outdoor temperatures and to dirt, sand and/or dust. The working conditions will vary between moderately quiet to noisy volumes. Team members will use high-end audio visual equipment and electrical components, and will be exposed to heights via lifts and ladders. Team members may be asked to work in multiple hotel locations. Working times will include irregular hours and on-call status including days, evenings, weekends and holidays. Team members must adhere to appearance guidelines as defined by ENCORE based on an individual hotel or a representation of hotels in that city or area. The above information on this description is not necessarily an exhaustive list of all responsibilities, duties, skills, efforts, requirements or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that other or different tasks be performed as assigned.

What you’ll do

Set up, operate, monitor, and break down basic audiovisual systems for events while ensuring equipment works properly and customers' needs are met. Troubleshoot technical issues, follow venue safety and company procedures, coordinate equipment and paperwork, and support revenue through upselling and invoice completion.

Requirements

A high school diploma is required, and an associate degree is preferred; the role also requires achieving Technical Level 3 Certification within 180 days. One year of customer service or hospitality experience and one year of audiovisual experience or equivalent educational experience are preferred; a valid driver's license is required for team members who may operate company vehicles, and the role requires lifting up to 50 pounds.

Listed skills

• Customer service · Preferred
• Problem solving · Preferred
• Safety Compliance · Preferred
• Upselling · Preferred
• Technical Support · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Audiovisual Equipment Setup
• Audiovisual Equipment Operation
• Equipment Troubleshooting
• Customer Service
• Hospitality
• Client Communication
• Event Monitoring
• Equipment Setup and Breakdown
• Safety Compliance
• Systems and Paperwork Accuracy
• Upselling
• Invoice Finalization
• Equipment Handling
• Problem Solving
• Technical Support

Job areas

• Hospitality
• Creative & Media
• Customer Service & Support
• Technology
• Trades