Find your next opportunity

Job summary

The technician is responsible for diagnosing, repairing, and installing heating equipment while ensuring all systems operate safely and efficiently. They must provide excellent customer service, maintain a safe working environment, and provide guidance to junior team members.

Job details

As a Gas Heating Service Technician you will complete jobs requested by our customers and solve their issues through diagnostic troubleshooting, doing routine maintenance on their existing systems and installing new equipment. Your goal will be to provide excellent customer service, ensuring the systems you are working on are safe and operating properly as well as completing your work in a timely and effective manner. Your success is dependent on the quality of work you complete, and the satisfaction of our customers needs. What We Offer: Work Environment – Safety training and all equipment provided Flexible Work Model – Structured rotational schedule, home after each shift Competitive Compensation – Including an annual bonus plan, pension plan, and Sign-On Bonus Flexible Benefits Plan – in effect from day one and offers three levels of coverage to select from to meet your unique, personal needs. Wellness Support – With an annual wellness allowance, paid personal care days and a 24/7 Employee & Family Assistance Program Paid Vacation – Plus an annual option to purchase additional vacation, too Opportunity to give back to some amazing causes in our community – Choose when and where to make an impact with a paid volunteer day, company volunteer opportunities, and a donation matching program Your Responsibilities: Respond to service-related customer requests (installations, repairs, etc.) by using industry and company best practices and tools to troubleshoot customer issues. Responsible for responding to customers’ needs within established guidelines Diagnose and solve complex system problems by completing steps required during inspection including checking gas flow, thermostats, heat flow, and insulation Analyze existing processes and make recommendations to improve them using best practices and previous experience Provide consultative services within defined area. Participate in projects and may lead a stream of work within a project. Mitigates risk by identifying potential threats Provide final inspections of systems once repairs are completed to ensure all equipment is operating safely Demonstrate an understanding of our products and services and area's impact on other parts of organization to supports operations within Residential Commercial Energy Services and our customers Provide status updates and pertinent information, as required, to the Service Manager, Fulfillment Managers and other Residential Energy Services team members Ensure and maintain safe working environment according to safety policies and procedures, including PPE, Leak Prevention, Distracted Driving, etc Understand the requirements of the job and work independently with a minimal degree of supervision. Take a lead role in jobs and provide guidance/coaching to more junior employees by encouraging contributions from all team members and leading by example Your Skills: Strong written and verbal communication skills are required, with a customer service focus Ability to install and service various types of heating equipment Ability to work in a fast-paced environment with strict deadlines Your Experience: A valid Gas Technician license is required. Dual licensing (Oil and Gas) is an asset Knowledge of wiring, plumbing and some air conditioning is required 2-4 years of experience is preferred The expected salary range for this position is $61,993 - $77,492. Placement within range will be based on relevant experience, qualifications, and skills. Irving Oil is committed to supporting a diverse and inclusive work environment. We thrive on the good energy that’s created when our people from different backgrounds, identities, cultures and experiences share their unique perspectives. Diversity is key to our success and inclusion is everyone’s responsibility.​ Job Requirements - Work Experience Operations Job Requirements - Education Diploma / Certification

What you’ll do

The technician is responsible for diagnosing, repairing, and installing heating equipment while ensuring all systems operate safely and efficiently. They must provide excellent customer service, maintain a safe working environment, and provide guidance to junior team members.

Requirements

Candidates must hold a valid Gas Technician license and possess 2-4 years of relevant experience. Proficiency in wiring, plumbing, and basic air conditioning is required, along with strong communication skills.

Benefits

• Sign-on bonus • Annual bonus plan • Pension plan • Flexible benefits plan • Wellness allowance • Paid personal care days • Employee & family assistance program • Paid vacation • Volunteer day • Donation matching program

Listed skills

• Customer service · Preferred
• written communication · Preferred
• Safety Compliance · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Diagnostic troubleshooting
• Heating equipment installation
• Routine maintenance
• Customer service
• Gas flow inspection
• Thermostat repair
• Heat flow analysis
• Insulation inspection
• Wiring
• Plumbing
• Air conditioning
• Safety compliance
• Technical coaching
• Risk mitigation
• Written communication
• Verbal communication
• Workplace Inclusivity
• Risk Mitigation
• HVAC
• Electrical Wiring
• Customer Service
• Oil and Gas
• Operations
• Personal Care
• Coaching
• Safety Training
• Thermostat
• Troubleshooting (Problem Solving)
• Verbal Communication Skills

Job areas

• Trades
• Energy
• Customer Service & Support
• Construction
• Gas Service Technician
• Oil / Gas Field Service Technician
• Petroleum and Natural Gas Refining Plant Operators
• Roustabouts, Oil and Gas