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Job summary

The IT Support Technician serves as the first point of contact for resolving hardware, software, and network issues across the company. They are responsible for managing employee onboarding and offboarding processes, including account provisioning and hardware configuration.

Job details

IT Help Desk Technician London, Ontario (In-Person) | Full-Time About Waste Solutions Canada Waste Solutions Canada is one of the largest independent management companies for waste and recycling services in Canada. For the past six consecutive years, we’ve been recognized each year on the Globe and Mail’s Fastest Growing Companies in Canada list. We’ve also been Great Place to Work® certified for five consecutive years, and in 2025, we received the recognition of being one of the Best Workplaces for Mental Wellness and Inclusion in Canada. We are a tech-forward company. Our proprietary WasteMetric platform and smart sensor technology power managed waste programs for multi-site businesses from coast to coast. As we continue our growth trajectory, we are looking for a driven, customer-focused IT Help Desk Technician to join our Technology team. Salary: $45,000.00 to $50,000.00 Position Type: Current Vacancy The Role You will be the first point of contact for IT issues across the company. You will analyze, troubleshoot, and resolve hardware, software, and network issues, and you will own the IT side of employee onboarding and offboarding, making sure every new hire has a seamless first day and every departure is handled securely. You will work independently, managing incoming requests through our ticketing system and escalating anything beyond your scope. What You Will Do * User onboarding and offboarding: Set up new user accounts, access permissions, and hardware/software configurations; conduct IT orientation for new employees; and ensure timely deactivation of accounts, retrieval of hardware, and removal of access when employees depart. * Technical support: Provide first-level support via phone, email, and in person; troubleshoot hardware, software, and network issues on Windows platforms; and install, configure, and maintain laptops, printers, and peripherals. * Systems and tools: Manage user accounts in Active Directory, Entra ID, Microsoft 365, and other enterprise systems; track and resolve requests through our SupportBench ticketing system; and assist with updates, patch management, and routine maintenance. * Documentation and inventory: Maintain accurate hardware inventory and software licence records, coordinate equipment shipments, and document procedures, FAQs, and user guides. * Security and compliance: Follow IT security protocols and data protection standards, report potential risks or vulnerabilities, and support audits and access reviews. What You Bring * A minimum of 1 year of experience providing IT support and/or related schooling. * Confidence working with Windows 11 and Microsoft 365. * Ability to support desktops, laptops, and mobile devices. * Familiarity with Active Directory, Entra ID, Intune, VPN, and printers is an asset. * Customer orientation: you put yourself in our users' shoes and take the time to understand their needs. * A passion for analysis and problem solving: you dig in until you fully understand the problem and can identify the right fix. * Strong communication: you proactively surface issues, ideas, and concerns, and you believe feedback makes us all better. Why Work at Waste Solutions? * Competitive salary * Comprehensive benefits plan with multiple options and virtual healthcare. * RRSP matching. * Cell phone plan reimbursement. * A collaborative, supportive culture with regular company events. * Mission-driven work helping businesses across Canada reduce waste and improve sustainability outcomes. Location This role is based out of London, Ontario, where onsite presence is required to support employee onboarding, offboarding, and hardware handling. Candidates in the London and surrounding areas are ideally positioned. We use AI tools to enhance our recruitment process, helping us identify qualified candidates efficiently and fairly. Every application is reviewed by our hiring team to ensure equitable, people-focused decisions. Waste Solutions Canada is an equal opportunity employer and will make accommodations available to applicants with disabilities upon request and throughout the entire recruitment process. Please reach out to HR@waste.solutions [HR@waste.solutions] to inquire about accommodations.

What you’ll do

The IT Support Technician serves as the first point of contact for resolving hardware, software, and network issues across the company. They are responsible for managing employee onboarding and offboarding processes, including account provisioning and hardware configuration.

Requirements

Candidates must have at least one year of experience in IT support or related schooling. Proficiency with Windows 11, Microsoft 365, and strong problem-solving and communication skills are required.

Benefits

• Comprehensive benefits plan • Virtual healthcare • RRSP matching • Cell phone plan reimbursement • Collaborative culture • Company events

Listed skills

• Network Troubleshooting · Preferred
• Customer service · Preferred
• Active Directory · Preferred
• User Onboarding · Preferred
• Microsoft 365 · Preferred
• VPN · Preferred
• Inventory management · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• IT support
• Hardware troubleshooting
• Software troubleshooting
• Network troubleshooting
• Windows 11
• Microsoft 365
• Active Directory
• Entra ID
• Intune
• VPN
• Printer support
• User onboarding
• User offboarding
• Ticketing system
• Inventory management
• Customer service
• Communication
• Management
• Problem Solving
• Troubleshooting (Problem Solving)
• Technical Support
• Information Privacy
• Customer Service
• Auditing
• Enterprise Application Software
• Employee Onboarding
• Peripheral Devices
• Help Desk Support
• Virtual Private Networks (VPN)
• IT Security
• Hardware Troubleshooting
• User Accounts
• Microsoft Intune (Mobile Device Management Software)
• Virtual Health
• Issue Tracking
• Patch Management

Job areas

• Technology
• Customer Service & Support
• Environmental & Sustainability
• Administrative
• IT Support Technician
• Technical Support Engineer / Analyst
• Information and Communications Technology User Support Technicians
• Computer User Support Specialists