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Job summary

Provide Tier 1 and Tier 2 IT support for employees and operational teams, including troubleshooting and maintaining end-user equipment and IT infrastructure in underground work areas. Coordinate technology work with mine and operations teams, maintain accurate technical records, support deployments and maintenance, and follow site safety and security requirements.

Job details

WHAT DOES AGNICO EAGLE VALUE? At Agnico Eagle, our values never waver. We believe in trust, respect, equity, family and responsibility. Why? Because they express who we are, and they have helped us succeed in business for over 60 years. We value you – your unique set of skills and experience. We value your willingness to build those skills and make a meaningful contribution to our company. And, we value your commitment to treat every person on our team with respect, helping us to operate safely, protect the environment and make a positive contribution to our local communities. About Our Operation Canadian-based and led, Agnico Eagle is Canada's largest mining company and the second largest gold producer in the world. It produces precious metals from operations in Canada, Australia, Finland and Mexico and has a pipeline of high-quality exploration and development projects. Agnico Eagle is a partner of choice within the mining industry, recognized globally for its leading sustainability practices. Agnico Eagle was founded in 1957 and has consistently created value for its shareholders, declaring a cash dividend every year since 1983. Agnico Eagle Mines' Detour Lake Mine is situated on the traditional homelands of the Apitipi Anicinapek Nation, Moose Cree First Nation, and Taykwa Tagamou Nation. In honoring our relationships with and commitments to our Partner Nations, Agnico Eagle prioritizes the hiring of members from these Nations. Additionally, Agnico Eagle has entered into an agreement with the Métis Nation of Ontario, and therefore, we also prioritize citizens of the Métis Nation of Ontario. To support this commitment, members from these Nations seeking employment opportunities at the Detour Lake Mine are encouraged to self-identify during the job application process. This ensures that we can consider your application appropriately in line with our dedication to supporting our Partner Nations. Want to learn more about Detour Lake Mine? Click here! In compliance with the Accessibility for Ontarians with Disabilities Act, Agnico Eagle Mining (AEM) is committed to providing accommodation for people with disabilities. Accommodation is available, upon request, for candidates participating in the recruitment process. Your Next Challenge Reporting to the Information Technology Supervisor, you will be part of the Information Technology Department and will provide IT technical support with a specific focus on the Detour Lake underground operation. You will work closely with the IT team, Mine Systems and Communications, Operations, Maintenance, Process Control, and technology vendors to help ensure that underground technology services are safe, secure, reliable, and available to support the business. This position supports the Detour Lake underground mining operation and requires access to underground work areas as operational needs dictate. The successful candidate must be comfortable travelling and working underground to support IT equipment and infrastructure. Underground work may involve uneven or wet ground, restricted lighting, dust, noise, temperature variations and work in proximity to active mining operations and mobile equipment. All required site training, safe work procedures, and personal protective equipment requirements must always be followed. Provide Tier 1 and Tier 2 IT support for employees and operational personnel, including workstations, laptops, tablets, applications, user accounts, printers, peripheral devices and network connectivity. Travel underground as required to install, configure, troubleshoot, replace, test and maintain IT end user equipment and IT infrastructure located in underground work areas. Monitor technology availability and performance, respond to service interruptions and alerts, investigate recurring issues and escalate complex incidents to internal specialists or vendors. Coordinate technical work with underground supervisors, underground mine systems and communications team, process control, and operational teams to minimize safety, production and service impacts. Maintain accurate IT asset inventories, network diagrams, configuration records, procedures and technical documentation. Participate in technology deployments, equipment commissioning, planned maintenance, system upgrades, change activities and operational-readiness testing. Provide professional, service-first assistance and retain ownership of requests through resolution or appropriate escalation. Identify opportunities to improve system reliability, supportability, security and the employee experience. Attend scheduled shifts, Fit for Duty, and comply with all site health, safety and environmental requirements. Complete required underground orientation, training and authorization before accessing underground work areas. Assess hazards before beginning work, follow applicable isolation and access-control requirements, and report unsafe conditions promptly. Perform IT work in a manner that does not bring avoidable risk to people, equipment, production or operational systems. What You Need To Succeed College diploma in Computer Systems, Information Technology, Networking or a related technical program, or an equivalent combination of education and relevant experience. Minimum one to two years of relevant IT support experience. Experience supporting Windows workstations, network connectivity, user accounts, applications and peripheral devices. Basic knowledge of LAN/WAN, Ethernet, Wi-Fi and network troubleshooting. Ability and willingness to travel and work underground and to work in a remote mining environment. Strong troubleshooting, communication, customer service and documentation skills. Ability to work independently and collaborate effectively with IT, operational and technical teams. Proven commitment to health, safety and the environment. High level of integrity, accountability and respect for cybersecurity and confidentiality requirements. Assets Previous experience in mining, heavy industry, manufacturing or another operational environment. Experience with fibre-optic communications, industrial networking, Wi-Fi, LTE, radio communications or leaky feeder infrastructure. Experience supporting network switches, UPS systems, remote enclosures and communications equipment. Familiarity with Microsoft 365, Active Directory, endpoint management, virtualization, backup or infrastructure monitoring tools. Relevant Microsoft, CompTIA, Cisco, Aruba, Fortinet, Palo Alto or equivalent technical certifications. Familiarity with Operational Technology networks, mine systems, fleet-management systems or industrial applications. Underground mining or site-specific safety training. Excellent working knowledge of all Microsoft Office Suite applications especially Outlook, Excel, Word & PowerPoint.

What you’ll do

Provide Tier 1 and Tier 2 IT support for employees and operational teams, including troubleshooting and maintaining end-user equipment and IT infrastructure in underground work areas. Coordinate technology work with mine and operations teams, maintain accurate technical records, support deployments and maintenance, and follow site safety and security requirements.

Requirements

Requires a college diploma in Computer Systems, Information Technology, Networking, or a related technical program, or equivalent education and experience, plus one to two years of relevant IT support experience. Candidates need Windows and basic networking support knowledge, strong troubleshooting and communication skills, and the ability and willingness to work underground in a remote mining environment.

Listed skills

• Network Troubleshooting · Preferred
• Technical Documentation · Preferred
• Customer service · Preferred
• IT asset management · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Tier 1 And Tier 2 IT Support
• Windows Workstation Support
• Network Troubleshooting
• LAN/WAN
• Ethernet
• Wi-Fi
• User Account Administration
• Application Support
• IT Equipment Installation And Maintenance
• Incident Response And Escalation
• IT Asset Management
• Technical Documentation
• Cybersecurity And Confidentiality
• Customer Service
• Health And Safety
• Underground IT Support

Job areas

• Technology
• Customer Service & Support
• Security & Safety