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Résumé du poste

This position provides operational support for IT equipment in campus communications facilities, including data centers and telephony environments. Responsibilities include proactive monitoring, hardware installation, troubleshooting, and maintenance of network and server infrastructure.

Détails du poste

Department: Technology OperationsPosition covered by the Collective Agreement with USW Local 4120 If you are a current employee of the University of Guelph you must apply on the internal Career Page in order to be considered as an internal applicant. Career Opportunities (sapsf.com) General Purpose Computing and Communications Services (CCS) is the central IT department at the University of Guelph, providing core IT services and technology solutions to the U of G community. CCS has a progressive organizational culture, including a strong learning and development focus, and is committed to its Core Values: Service Culture, Integrity, Individual Leadership, Teamwork, Agility, and Communication. Reporting to the Manager, Network Infrastructure, this position provides operational technician support for IT equipment in campus communications facilities including the telephony environment and CCS data centre facilities. Examples of IT equipment includes (but is not limited to): network switches, telephony devices, the copper and fiber cable plants, wireless access points, UPS units, racks, KVM systems, etc. The responsibility specifically includes maintaining the data centre and communications facilities and ensuring all components are secure, operational, and highly available through continuous proactive monitoring, documentation, and scheduled maintenance participation. Duties and Responsibilities Participation in basic monitoring, troubleshooting and repair of equipment hosted in the data centre. Monitoring of all network and server equipment, electrical, mechanical and emergency generator systems in data center and comm rooms and reporting of issues as appropriate. Installation, removal, configuration, monitoring, maintenance and decommissioning of IT network and system hardware in data center, communication rooms, classrooms, offices spaces, labs, residences across campus. Diagnostics and resolution of access layer network issues. Documentation, and asset management of IT equipment in comm rooms and data centre. Telephony environment system administration – includes administration of end user devices, and hardware repairs. Communications and Coordination – verbal, email and other forms of communications with various individuals and organizations as required to support the above responsibilities. Assist Systems Management analysts with builds, upgrades, provisions, and installations and decommissioning of servers where required. Requirements Completion of a two (2) year post-secondary diploma in Computer Engineering Technology or Computer System Technology along with two (2) to three (3) years of related work experience. An equivalent combination of relevant education and experience may be considered. Industry cabling certification (i.e. BICSI) will be considered an asset. Basic knowledge of network protocols, principles and concepts including the ability to troubleshoot local connectivity issues. Ability to follow defined operational standards, understand data center critical infrastructure, and understand server operating systems. Excellent interpersonal, communication and customer service skills. Demonstrated ability of multi-tasking skills while working in a fast-paced, high-pressure environment required. Ability to safely lift, carry, and move IT equipment, including UPS batteries, weighing up to 25kg, using appropriate equipment or assistance when required Why choose the University of Guelph: Comprehensive Extended Health Care Benefits: Immediate enrollment in extended health to cover yourself and your family. Time off: Strong vacation allocation, floater days, and paid time off during the December closure to ensure you are at your best. Wellness: In addition to extensive wellness programing, the University offers a yearly flexible spending credit that can be allocated to either Health Spending or Wellness. Learning & Development: Access to learning and development curriculum and other professional growth opportunities. On Campus Activities: Discounts on food and apparel, fitness programming, access to networking events and team building opportunities. Improve Life: Work that directly impacts a brighter future by turning knowledge into action. Employee Type: Regular Position Number: 10684006 Classification: USW, Local 4120 Salary: Band 5 USW Local 4120 Wage Grid *Tentative evaluation; subject to final review. At the University of Guelph, fostering a culture of inclusion is an institutional imperative. The University invites and encourages applications from all qualified individuals, including from groups that are traditionally underrepresented in employment, who may contribute to further diversification of our Institution. Posting Date: 09/18/2026 Closing Date: 09/25/2026

Ce que vous ferez

This position provides operational support for IT equipment in campus communications facilities, including data centers and telephony environments. Responsibilities include proactive monitoring, hardware installation, troubleshooting, and maintenance of network and server infrastructure.

Exigences

Candidates must have a two-year post-secondary diploma in Computer Engineering or System Technology and two to three years of related work experience. Proficiency in network protocols and the ability to perform physical tasks like lifting equipment are required.

Avantages

• Extended health care benefits • Vacation allocation • Floater days • Paid time off during December closure • Wellness programing • Flexible spending credit • Learning and development curriculum • Professional growth opportunities • Discounts on food and apparel • Fitness programming

Compétences indiquées

• Network Troubleshooting · Souhaitée
• Technical Documentation · Souhaitée
• Service à la clientèle · Souhaitée
• Asset Management · Souhaitée
• Multi-Tasking · Souhaitée

Autres compétences pertinentes

Relevées dans la description du poste. Confirmez les exigences importantes ci-dessus.

• Network troubleshooting
• Data center maintenance
• Hardware installation
• Telephony system administration
• Copper cabling
• Fiber cabling
• Network switches
• UPS maintenance
• Asset management
• Technical documentation
• Customer service
• Multi-tasking
• Server hardware support
• Wireless access points
• KVM systems
• IT Service Management
• Communication
• Coordinating
• Troubleshooting (Problem Solving)
• Asset Management
• Leadership
• Interpersonal Communications
• Customer Service
• Technology Solutions
• Building Industry Consulting Service International (BICSI) Standards
• Operating Systems
• Teamwork
• Team Building
• Time Off Management
• Multitasking
• Network Switches
• Batteries
• System Administration
• Network Protocols
• Kernel-Based Virtual Machine
• Network Infrastructure
• Computer Engineering
• Equipment Repair
• Diversification (Investing)
• Wireless Access Point

Domaines d’emploi

• Technology
• Engineering
• Education
• Administrative
• Facilities Technician
• Data Center Technician / Engineer
• Database Designers and Administrators
• Computer Occupations, All Other