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Job summary

The Service Technician is responsible for assembling, diagnosing, and repairing bicycles, skis, and snowboards to ensure safety and performance. They also provide expert technical advice to customers and maintain accurate service documentation.

Job details

What You'll Do; As a Service Shop Technician, you will play a key role in ensuring their equipment—whether it’s skis, snowboards, or bicycles—is expertly maintained and ready to perform. At Sporting Life, we’re passionate about helping our customers make the most of their adventures. If you love working with your hands, solving problems, and delivering top-tier service, this is the role for you. Assemble, disassemble, and service a variety of bicycles, skis, and snowboards. Diagnose and repair equipment to ensure safety, performance, and longevity. Provide expert advice and technical support to customers, helping them make informed decisions about maintenance and repairs. Deliver a fantastic customer service experience by building trust and offering tailored solutions. Complete all required documentation before returning equipment to customers. What You'll Bring; A passion for sports, outdoor activities, and hands-on problem-solving. Previous experience in customer service or a service shop environment is an asset. Excellent interpersonal skills with the ability to build trust and rapport. A detail-oriented mindset with a commitment to quality workmanship. A positive, team-oriented attitude and a willingness to learn. AI is used as part of our application review process to assist in screening and assessment. All applications are also reviewed by our recruitment team. This posting is for an open existing role in our organisation. Sporting Life Group Limited is an equal opportunity employer and committed to providing accommodations for persons with disabilities. In accordance with the Accessibility for Ontarians with Disabilities Act, please advise the Sporting Life Group Human Resources team of any accommodations required to ensure fair and equitable access through the recruitment and selection process.

What you’ll do

The Service Technician is responsible for assembling, diagnosing, and repairing bicycles, skis, and snowboards to ensure safety and performance. They also provide expert technical advice to customers and maintain accurate service documentation.

Requirements

Candidates should have a passion for outdoor sports and hands-on problem-solving with a detail-oriented mindset. Previous experience in a service shop or customer service environment is considered an asset.

Listed skills

• Customer service · Preferred
• Problem solving · Preferred
• interpersonal skills · Preferred
• Documentation · Preferred
• Technical Support · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Bicycle repair
• Ski maintenance
• Snowboard maintenance
• Equipment assembly
• Technical support
• Customer service
• Problem-solving
• Documentation
• Safety inspection
• Interpersonal skills
• Equipment Repair
• Willingness To Learn
• Artificial Intelligence
• Customer Service
• Interpersonal Communications
• Problem Solving
• Relationship Building
• Team Oriented
• Detail Oriented

Job areas

• Retail
• Trades
• Customer Service & Support
• Sports & Recreation
• Service Technician
• Precision / Fine Instrument Repairer
• Precision-instrument Makers and Repairers
• Precision Instrument and Equipment Repairers, All Other