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Job summary

The Quality Assurance Technician will create and implement product quality plans, SOPs, and inspection documents while training staff on quality expectations. They are also responsible for facilitating the NCR process, auditing manufacturing procedures, and investigating warranty claims to drive continuous improvement.

Job details

Who We Are Brandt is a customer driven company, privately owned and family run, strengthened by diversification and succeeding through specialization. We operate over 170 locations across Canada, the USA, Australia, and New Zealand. For nine decades, the people of Brandt have stood shoulder-to-shoulder with the hardworking people that we serve. And really, there’s no place we’d rather be because just like them, it’s when we’re working hard and getting things done that we’re at our best. Our success is driven by a passionate belief in the unlimited potential of our company and the ultimate success of our customers and we act on that belief every single day. That’s Powerful Value, Delivered. What You Will Be Responsible For Create and Implement Product Quality Plans. Create Inspection & Test Plans, SOP’s, and other Quality Assurance documents as necessary. Train new and existing staff on Quality Expectations & Processes. Facilitate the NCR process, which includes efficiently resolving all NCR’s and ensuring effective corrective and preventative actions are implemented. Achievement of assigned Quality Goals. Work with other QA department staff and Brandt manufacturing locations. Audit processes/procedures to confirm conformance and present results. Maintain location specific Quality Metrics as identified by the QA manager. Present a monthly Quality Report for your corresponding manufacturing location. Investigate warranty claims and customer complaints as requested & communicate back to Operations. Identify warranty trends and implement preventative measures as requested. Perform tool and equipment calibrations as required. Utilize metrics to continuously improve enterprise performance. Assist in development of QA standards and procedures. Work with a focus on QA, not QC. Other duties as assigned. What We Look For Impartial people skills with an open mind to drive/assist stakeholders into seeking quality. Positive attitude aimed to maintain a high customer satisfaction level (internal and external). Required familiarity with QA principles and concepts. Able to accurately interpret codes, standards, specifications, and drawings. Have an understanding of continuous improvement. Familiar with Microsoft Office. Superior Microsoft Excel knowledge and abilities. Ability to work quickly, accurately, and thoroughly on multiple initiatives. Organized, diligent, and detailed. Excellent interpersonal and communication skills are required. What We Offer Competitive compensation: we offer fair, market-based wages that recognize your skills, experience, and contributions. Continuous Learning: through on-the-job training and educational opportunities. Opportunities for advancement within a growing company that values initiative and teamwork. Comprehensive benefits coverage: including health, dental and more to support your wellbeing. Retirement savings programs: Pension and RRSP programs to help you invest in your future. When you work for Brandt, we work for you. It’s as simple as that.

What you’ll do

The Quality Assurance Technician will create and implement product quality plans, SOPs, and inspection documents while training staff on quality expectations. They are also responsible for facilitating the NCR process, auditing manufacturing procedures, and investigating warranty claims to drive continuous improvement.

Requirements

Candidates must have familiarity with QA principles, the ability to interpret technical drawings and standards, and a strong understanding of continuous improvement. Proficiency in Microsoft Office, particularly Excel, along with excellent interpersonal and communication skills is required.

Benefits

• Competitive compensation • On-the-job training • Educational opportunities • Health insurance • Dental insurance • Pension program • RRSP program

Listed skills

• Continuous Improvement · Preferred
• Quality assurance · Preferred
• interpersonal skills · Preferred
• Microsoft Excel · Preferred
• Microsoft Office · Preferred
• Communication Skills · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Quality assurance
• Product quality plans
• SOP development
• Staff training
• NCR process
• Auditing
• Quality metrics
• Warranty investigation
• Equipment calibration
• Continuous improvement
• Microsoft Office
• Microsoft Excel
• Communication skills
• Interpersonal skills
• Technical drawing interpretation

Job areas

• Manufacturing
• Engineering
• Administrative