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Job summary

Provide advanced technical support to business users, resolving hardware, software, network, and Microsoft environment issues. Manage accounts and access, document incidents and procedures, and collaborate with infrastructure or engineering teams to improve support operations.

Job details

iWorld Professionals is seeking a Senior Helpdesk Technician (Bilingual French/English)for our client in Sainte-Catherine, QC Canada. This is an onsite position. If you are an experienced IT professional who thrives on solving technical issues and supporting business users then this onsite role is for you! About the Senior Helpdesk Technician Role The Senior Helpdesk Technician will serve as a key point of contact for internal business users, delivering high-level technical support and ensuring seamless day-to-day IT operations. You’ll handle technical issues, troubleshoot technical challenges, and contribute to continuous improvement of support processes. Senior Helpdesk Technician Responsibilities: Provide advanced technical support to business users across multiple departments Troubleshoot and resolve hardware, software, and network-related issues Support Microsoft-based environments including Windows OS, Microsoft 365, Active Directory, and related technologies Manage user accounts, permissions, and system access Escalate and collaborate with infrastructure or engineering teams as needed Document incidents, resolutions, and technical procedures Deliver exceptional customer service in both French and English Senior Helpdesk Technician Qualifications: Minimum 4+ years of experience in a comparable IT helpdesk or technical support role supporting business users Strong hands-on experience with Microsoft technologies (Windows, Microsoft 365, Active Directory, Exchange, Teams, etc.) Fluency in both French and English (verbal communication required) Strong troubleshooting and analytical skills Excellent interpersonal and customer service abilities Ability to work onsite in Sainte-Catherine, QC Canada Base salary $80,000 - $90,000 based on experience. This is an excellent opportunity for a seasoned Helpdesk professional ready to take on a senior-level role with greater responsibility and impact. Apply today to iWorld Professionals for immediate confidential consideration.

What you’ll do

Provide advanced technical support to business users, resolving hardware, software, network, and Microsoft environment issues. Manage accounts and access, document incidents and procedures, and collaborate with infrastructure or engineering teams to improve support operations.

Requirements

Requires at least four years of experience in a comparable IT help desk or technical support role, with hands-on experience supporting Microsoft technologies such as Windows, Microsoft 365, Active Directory, Exchange, and Teams. Candidates must be fluent in French and English, have strong troubleshooting and customer service skills, and be able to work onsite in Sainte-Catherine, Quebec.

Listed skills

• Network Troubleshooting · Preferred
• Customer service · Preferred
• Microsoft Teams · Preferred
• Active Directory · Preferred
• Microsoft 365 · Preferred
• Troubleshooting · Preferred
• Windows · Preferred
• Technical Support · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Technical Support
• Help Desk Support
• Troubleshooting
• Windows
• Microsoft 365
• Active Directory
• Exchange
• Microsoft Teams
• Hardware Support
• Software Support
• Network Troubleshooting
• User Account Management
• Access Permissions
• Incident Documentation
• Customer Service
• French And English Fluency

Job areas

• Technology
• Customer Service & Support
• Energy