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Job summary

Provide administrative and technical support for specialized products, member accounts, and unit initiatives. Conduct research, analyze processes, and prepare technical reports to enhance team knowledge and operational efficiency.

Job details

Temporary 6 month position. As a product administration technician, you provide administrative support to Desjardins components and help administer specialized products and member/client accounts. You serve as technical collaborator and provide discipline-specific support for your unit’s activities, initiatives and processes. The ability to tailor your approach as needed is therefore essential. You research and analyze processes, information management and data processing. You draw on your sound decision-making skills to solve technical problems and help develop and improve methods and procedures. More specifically, you will be required to: Provide technical support for projects and operational issues Conduct technical studies, research and analysis. Serve as resource person for the submission of solutions and action plans Prepare technical notes to enhance the skills and knowledge of users and their teams Help practitioners follow your unit’s processes and use its business solutions, tools and systems Review information requests and conduct research to respond in accordance with standards and policies Design, produce and analyze reports on your sector’s activities. What we offer* Competitive salary and annual bonus 4 weeks of flexible vacation starting in the first year Defined benefit pension plan that provides predictable, stable income throughout retirement Group insurance including telemedicine Reimbursement of health and wellness expenses and telework equipment * Benefits apply based on eligibility criteria. What you bring to the table General college diploma in a related field A minimum of two years of relevant experience Please note that other combinations of qualifications and relevant experience may be considered Knowledge of French is required Action oriented, Business insight, Customer Focus, Decision quality, Differences, Nimble learning, Situational adaptability Equity, Diversity, Inclusion and Accessibility At Desjardins, we believe in equity, diversity and inclusion. We're committed to welcoming, respecting and valuing people for who they are as individuals, learning from their differences, embracing their uniqueness, and providing a positive workplace for all. At Desjardins, we have zero tolerance for discrimination of any kind. We believe our teams should reflect the diversity of the members, clients and communities we serve. If there's something we can do to help make the recruitment process or the job you're applying for more accessible, let us know. We can provide accommodations at any stage in the recruitment process. Just ask! Trade Union (If applicable) DSF-QC-FISA (00002) (2015-01-01 - ) Job Family Administration (FG) Unposting Date 2026-09-22

What you’ll do

Provide administrative and technical support for specialized products, member accounts, and unit initiatives. Conduct research, analyze processes, and prepare technical reports to enhance team knowledge and operational efficiency.

Requirements

Requires a general college diploma in a related field and a minimum of two years of relevant experience. Candidates must be action-oriented with strong decision-making skills and the ability to adapt to changing business needs.

Benefits

• Competitive salary • Annual bonus • 4 weeks of flexible vacation • Defined benefit pension plan • Group insurance • Telemedicine • Reimbursement of health and wellness expenses • Telework equipment

Listed skills

• Problem solving · Preferred
• Administrative Support · Preferred
• Decision Making · Preferred
• Technical Support · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Administrative support
• Data processing
• Technical support
• Information management
• Decision-making
• Action oriented
• Business insight
• Customer focus
• Decision quality
• Nimble learning
• Situational adaptability
• Report design
• Technical analysis
• Problem solving
• Decision Making
• Adaptability
• French Language
• Research
• Customer Service
• Data Processing
• Administrative Support
• Action Oriented
• Telehealth
• Information Management
• Experimental Learning
• Unit Processes
• Foreign Intelligence Surveillance Act

Job areas

• Administrative
• Finance & Accounting
• Customer Service & Support
• Product Administrator
• Technical Support Manager / Supervisor
• Information and Communications Technology User Support Technicians
• Computer User Support Specialists