Spécialisée en services techniques informatiques et solutions technologiques pour PME, notre équipe dessert l’ensemble de la province du Québec. Services offerts: - Gestion de réseau - Sécurité informatique - Câblage structuré - Support à distance - Pare-feu - Impartition informatique - Solutions d'affaires - Centre de réparation *Service d'urgence 4 hrs
On-site · Laval
Handle Level 2 support tickets, diagnose and resolve intermediate-to-advanced technical incidents involving Windows, Microsoft 365, and networks, and escalate complex cases to Level 3 with clear documentation. Support Level 1 technicians, maintain client environment stability, document solutions, and contribute to improved support processes and service quality.
On-site · Laval
Answer incoming user calls and handle Express ticket queue requests, following up on pending service calls within required timelines. Diagnose and resolve basic workstation, software, access, and VPN issues; escalate more complex tickets, collaborate with technical teams, and update the knowledge base.
On-site · Laval
Conduct preventive visits and proactive maintenance to improve the health, stability, security, and performance of client IT environments. Maintain servers, network equipment, backups, and infrastructure; identify and address technical risks, track technical debt, recommend improvements, and coordinate documentation and escalations with internal teams.
On-site · Laval
Handle escalated support tickets and resolve complex technical incidents across Windows, Microsoft 365, networking, and infrastructure environments. Mentor Level 1 and 2 support staff, document durable solutions, improve support practices, and assist with critical incidents and project transitions.
On-site · Laval
Handle Level 2 support tickets, diagnose and resolve intermediate-to-advanced issues involving Windows, Microsoft 365, and networking, and collaborate with Level 1 and Level 3 technicians. Document solutions and procedures, escalate complex incidents, improve support processes, and help maintain the stability and performance of client environments.
On-site · Laval
Perform preventive client-site visits and proactively maintain servers, network equipment, backups, and other IT infrastructure in a multi-client managed services environment. Identify and address technical risks, security issues, and technical debt while documenting client environments and coordinating recommendations and escalations with support, service coordination, and project teams.