Spécialisée en services techniques informatiques et solutions technologiques pour PME, notre équipe dessert l’ensemble de la province du Québec. Services offerts: - Gestion de réseau - Sécurité informatique - Câblage structuré - Support à distance - Pare-feu - Impartition informatique - Solutions d'affaires - Centre de réparation *Service d'urgence 4 hrs
On-site · Laval
Handle escalated support tickets and resolve complex technical incidents across Windows, Microsoft 365, networking, and infrastructure environments. Mentor Level 1 and 2 support staff, document durable solutions, improve support practices, and assist with critical incidents and project transitions.
On-site · Laval
Handle Level 2 support tickets, diagnose and resolve intermediate-to-advanced issues involving Windows, Microsoft 365, and networking, and collaborate with Level 1 and Level 3 technicians. Document solutions and procedures, escalate complex incidents, improve support processes, and help maintain the stability and performance of client environments.
On-site · Laval
Perform preventive client-site visits and proactively maintain servers, network equipment, backups, and other IT infrastructure in a multi-client managed services environment. Identify and address technical risks, security issues, and technical debt while documenting client environments and coordinating recommendations and escalations with support, service coordination, and project teams.