Field Service Technician

SKILLS & EXPERIENCE REQUIRED Mechanical * Able to understand and read mechanical plans, drawings, and site layouts * Knowledge of industrial equipment * Experience with installation, alignment, and commissioning of pumps, mixers, or other industrial equipment is important for success in this position * Knowledge on how to troubleshoot improperly operating equipment * Willingness and aptitude to learn new mechanical skills * Knowledge of VFD and/or PLC’s in industrial setting preferred * Knowledge of rigging, forklift operation, and confined space entry preferred * Welding, rigging certification preferred Computer Skills * Ability to perform basic tasks on a computer including Microsoft Office Suite * Ability to perform basic tasks on a mobile device * Microsoft Dynamics 365, Excel abilities are preferred Energy & Drive * Self-motivated to complete assigned tasks * Will be energized by challenges and drawn towards opportunities * Will be focused on reaching a quality solution which is acceptable to our customer and the business Organizational * Confident and professional when representing the company * Collaborate with engineering, sales, and service teams to deliver a seamless customer experience Personal and Interpersonal * A strong sense of customer focus (internal/external) * Professional demeanor in customer-facing roles * Ability to work independently and collaboratively in a team Quality Assurance * Carry out all duties in accordance with the Quality Assurance procedures and department/area work instructions * Contribute to general improvements in the quality and key activities of the department/area Training * Participate in training where/as required * PEC Core (OSHA 30) * Welding capabilities Health, Safety and Environment * Carry out all duties safely and in accordance with the Health & Safety Policy, Employee Handbook, procedures, training and instruction * To be safety conscious and report any safety hazards to the HSE representative COMPETITIVE BENEFITS: (visit usbenefits.nov.com for more information about our benefits offerings) * 401(k) Retirement Plan – NOV matches every dollar up to 5% of base pay and overtime for every dollar you invest * Competitive medical plans that are effective your date of hire. Visit usbenefits.nov.com/cost-for-coverage for more information * FREE MDLIVE virtual visits (when enrolled in an NOV medical plan) * FREE preventative medical and dental care for the entire family (when enrolled in an NOV medical/dental plan and seeing an in-network physician). * FREE Basic Life and AD&D insurance at 2 times your annual salary (for full-time employees) * All regular full-time employees start with 3 weeks of paid vacation per year (prorated based on start date). Pre-NOV relevant experience (years of service) may be considered for vacation accruals * All regular full-time employees receive up to 11 paid holidays per year RESPONSIBILITIES RESPONSIBILITIES * Provide immediate, customer-focused support to yield 100% customer satisfaction. * Assist the sales representatives and customers with technical expertise and complete mechanical understanding of industrial rotating equipment, and related components * Troubleshoot and repair customer equipment breakdowns or system failures and provide recommendations for assembly, disassembly, and repair techniques, as well as improved maintenance practices to equipment operating reliability. * Installation of NOV FMS products as needed by the business * Conduct training for customers, reps, and Authorized Service Center personnel in proper assembly, disassembly, and repair procedures related to NOV products. * Timely and accurate completion of Field Service Reports. * Travel to customers' facilities for service calls and courtesy customer support calls sometimes on short notice. * Identify opportunities for improving processes using Lean tools. * Travel primarily Mon-Fri up to 75% sometimes on short notice * International travel may be required 1-2 times yearly JOB REQUIREMENTS * Work in harsh environments including rain, snow, heat, and heights with safety harness * Must be able to constantly walk and stand * Must be able to occasionally grasp, climb, balance, crouch, crawl, kneel, reach with arms and hands * Must be able to perform labor actions such as wrenching, pulling, and pushing * Must be able to lift up to 50 pounds * Excellent communication and customer service skills * Ability to work independently in the field and manage time effectively * Ability to work overtime and weekends * Willingness to travel frequently and work in various field conditions * Valid driver’s license and clean driving record * Commitment to safety and quality in all service operations * Must be able to pass a background, drug test, and health screenings QUALIFICATIONS * Mechanical Installation/Service Work at least 5 years * OSHA 30, NCCCO Rigger I (preferred) * Welding, rigging, and fork lift operation (preferred)

Provide technical support and expertise for industrial rotating equipment to ensure customer satisfaction and operational reliability. Conduct equipment installation, troubleshooting, and repairs while collaborating with engineering and sales teams.

Requires at least 5 years of experience in mechanical installation or service work and the ability to travel up to 75% of the time. Candidates must be physically capable of working in harsh environments and possess relevant certifications such as OSHA 30.

• 401(k) Retirement Plan • Medical plans • Virtual visits • Preventative medical and dental care • Basic Life and AD&D insurance • Paid vacation • Paid holidays

• Service à la clientèleSouhaitée
• Conduite de chariot élévateurSouhaitée
• TroubleshootingSouhaitée
• Microsoft Office SuiteSouhaitée
• Technical SupportSouhaitée

Relevées dans la description du poste. Confirmez les exigences importantes ci-dessus.

• Mechanical installation
• Industrial equipment maintenance
• Troubleshooting
• Pumps
• Mixers
• VFD
• PLC
• Rigging
• Forklift operation
• Welding
• Microsoft Office Suite
• Microsoft Dynamics 365
• Customer service
• Technical support
• Lean tools
• Field reporting
• Industrial Equipment
• 30-Hour OSHA General Industry Card
• Good Driving Record
• Professionalism
• Lifting Ability
• Dental Care
• Service Operations
• Valid Driver's License
• Rotating Equipment
• Self-Motivation
• Accruals
• Customer Support
• Customer Service
• Communication
• Computer Literacy
• Disassembler
• Sales
• Field Service Management
• Forklift Truck
• Microsoft Office
• Petroleum Engineering Certification
• Programmable Logic Controllers
• Quality Assurance
• Time Management
• Troubleshooting (Problem Solving)
• Variable Frequency Drives
• Process Improvement
• Environment Health And Safety
• Commissioning

• Engineering
• Trades
• Manufacturing
• Energy
• Customer Service & Support
• Field Service Technician
• Civil Engineering Technicians
• Maintenance and Repair Workers, General

Formation minimale

Diplôme professionnel

Expérience minimale

5+ ans

Langue de l’offre

anglais

Heures de travail

40 heures par semaine