service desk analyst
On-site · Ottawa
NOVA Networks is seeking an experienced *Service Desk Analyst* to handle a broader and more complex range of technical issues. In addition to resolving incidents and service requests, the Analyst will serve as an informal resource for colleagues, contribute to process improvement, and play an active role in knowledge management. *Key Responsibilities:* * Resolve a wide range of technical issues of intermediate complexity, including software conflicts, network connectivity, account provisioning, and endpoint configuration. * Handle escalated tickets and provide timely and effective resolutio…