Freight Forwarding Technician

Job summary

Compile customer orders and instructions, organize tasks, and plan and coordinate the organization’s operational logistics. Track shipments and work orders, perform clerical and general office duties, provide customer service, and follow up on work order issues.

Job details

Overview Languages English Education College/CEGEP or equivalent experience Experience Experience an asset On site Work must be completed at the physical location. There is no option to work remotely. Asset languages Mandarin Cantonese Work setting Freight forwarding Head office Responsibilities Tasks Compile orders and instructions received from customers Organize tasks to accomplish the work Plan and organize operational logistics of the organization Track and complete work orders Perform routine clerical duties Perform general office duties Provide customer service Follow-up on issues with work orders Keep track of shipments Supervision Staff in various areas of responsibility Credentials Certificates, licences, memberships, and courses Canadian International Freight Forwarders Association (CIFFA) Certificate Experience and specialization Computer and technology knowledge Spreadsheet MS Outlook Internet MS Excel MS PowerPoint MS Word MS Windows Adobe Acrobat Reader MS Office Additional information Security and safety Criminal record check Work conditions and physical capabilities Ability to work independently Fast-paced environment Work under pressure Tight deadlines Attention to detail Personal suitability Client focus Efficient interpersonal skills Excellent oral communication Excellent written communication Organized Reliability Team player Accurate Analytical Proactive Benefits Health benefits Dental plan Health care plan Vision care benefits Other Benefits Free parking available

What you’ll do

Compile customer orders and instructions, organize tasks, and plan and coordinate the organization’s operational logistics. Track shipments and work orders, perform clerical and general office duties, provide customer service, and follow up on work order issues.

Requirements

A College/CEGEP education or equivalent experience is listed, while prior experience is an asset rather than a stated requirement. The role calls for strong organization, accuracy, communication, customer focus, and the ability to work independently in a fast-paced environment under pressure and tight deadlines; a CIFFA certificate and Mandarin or Cantonese are assets.

Benefits

• Dental Plan
• Health Care Plan
• Vision Care Benefits
• Free Parking

Listed skills

• Customer service · Preferred
• written communication · Preferred
• Attention to detail · Preferred
• Microsoft Excel · Preferred
• Office Administration · Preferred
• Microsoft Word · Preferred
• Microsoft Outlook · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Freight Forwarding
• Operational Logistics
• Shipment Tracking
• Order Compilation
• Work Order Management
• Customer Service
• Clerical Duties
• Office Administration
• Microsoft Excel
• Microsoft Outlook
• Microsoft PowerPoint
• Microsoft Word
• Microsoft Windows
• Adobe Acrobat Reader
• Written Communication
• Attention to Detail

Job areas

• Logistics
• Transportation
• Administrative
• Customer Service & Support