Technician - Mercedes-Benz Surrey

Job summary

Perform vehicle repairs and maintenance according to factory standards while ensuring accuracy and efficiency. Communicate with service advisors and the parts department to manage repair orders and maintain a clean, safe shop environment.

Job details

DRIVING POSSIBILITIES Position: Technician Status: Union Full-Time Dealership: Mercedes-Benz Surrey Department: Service Compensation: $45.69 - $51.11 per hour We are proud of our forward-thinking culture developed over 40 years of continuous improvement initiatives. OpenRoad is one of the largest and fastest-growing automotive retail groups in the country (representing 23 brands across 44 locations) with a shared vision to become the national automotive leader in customer experience. As one of “Canada’s Best Employers” and “Best Managed Companies”, we are looking for team players who are excited to continually learn, work hard, and take ownership of their role. Our size doesn't define us, our people do. No one is just a number here, everyone matters, and our culture is the foundation of our success. If you love the idea of joining an organization with unlimited possibilities to accelerate your career, then apply to OpenRoad and grow with us today! A Career at OpenRoad Means You’ll Enjoy: Opportunity to work with a variety of OEM Brands including Acura, Audi, BMW, Buick, Cadillac, Chevrolet, Chrysler, Dodge, GMC, Honda, Jaguar, Jeep, Land Rover, Lexus, Mazda, Mercedes-Benz, MINI, Porsche, Ram, Rolls-Royce, Subaru, Toyota, Volkswagen Exclusive perks and benefits, including Tool Subsidy Program, Footwear Subsidy Program, a Discounted Vehicle Purchasing Program, RRSP matching, and referral bonuses Comprehensive extended health and dental plan (applicable for full-time positions only) Strong focus on training, development, and internal promotion opportunities Be part of collaborative, friendly, and progressive work culture with an emphasis on transparency, innovation, relationship, and empowerment Be part of a culture that celebrates you through employee recognition programs and engagement events ROLE & RESPONSIBILITIES: Receive repair orders from dispatch tower/Service Advisor and perform work as outlined on repair order with efficiency and accuracy. Ensure work is performed in accordance with dealership and factory standards. Communicate with parts department to obtain needed parts. Save and tag parts if the job is under warranty or if requested by the customer. Examine the vehicle to determine if additional safety or service work is required. Advise Service Advisor immediately if additional work is needed, if work outlined is not needed, or if repairs cannot be completed within the time promised. Inform dispatcher when the job is started, finished, or interrupted. Be particularly attentive to repair orders on vehicles marked “RUSH” or “CUSTOMER WAITING”. Complete and maintain documentation of work performed. Road-test vehicles to quality-check work performed. Supervise the work of any apprentice technicians as assigned to you by management. Attend factory-sponsored training classes. Keep abreast of factory technical bulletins. Ensure that customers’ cars are kept clean. Keep the shop area neat, clean, and free of safety hazards. Comply with Federal, Provincial and Municipal regulations, such as those governing the disposal of hazardous wastes Assist in creating quotes for additional work required. Keep up to date on online training as required Follow company safety policies and practices, and immediately, report any and all accidents to a Manager/Supervisor. This position will be expected to perform other duties as assigned by management. KNOWLEDGE, SKILLS, AND ABILITIES REQUIRED: Must be a fully licensed Technician. Working knowledge of automotive equipment Possess strong diagnostic and problem-solving skills in order to maintain optimal customer satisfaction. A highly self-motivated and organized individual. Well-developed interpersonal skills to effectively work with other members of the Service Department team. Must be committed to consistently delivering high-quality work. Ability to make sound decisions in a manner consistent with the essential job functions. A valid Canadian driver’s license, and the ability to provide drivers abstract for review. Internal Candidates: To be considered, please complete and submit the Internal Endorsement Form available on SharePoint. Please ensure all required information is provided, as incomplete submissions may delay the application process. [Link] We are an equal opportunity employer that values diversity, inclusion, and respect in the workplace. We are committed to creating opportunities for our associates to learn, advance their careers, and reach their full potential. Grow Your Career at OpenRoad! We thank all applicants for their interest; however, only those selected for an interview will be contacted.

What you’ll do

Perform vehicle repairs and maintenance according to factory standards while ensuring accuracy and efficiency. Communicate with service advisors and the parts department to manage repair orders and maintain a clean, safe shop environment.

Requirements

Must be a fully licensed Technician with a valid Canadian driver's license and a clean driving abstract. Requires strong diagnostic skills and the ability to work collaboratively within a service department team.

Benefits

• Discounted Vehicle Purchasing Program • Boot Allowance • Computer Rebate Program • Employee Referral Program • Employer RRSP Matching • Training & Development Opportunities • Extended Health Plan • Dental Plan • Recognition And Engagement Events

Listed skills

• Time management · Preferred
• Problem solving · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Automotive Diagnostics
• Problem Solving
• Vehicle Repair
• Technical Documentation
• Interpersonal Skills
• Quality Control
• Safety Compliance
• Time Management
• Apprentice Supervision
• Customer Satisfaction

Job areas

• Trades
• Transportation
• Retail
• Customer Service & Support